Friendly, professional and sensible, courteous attitude with great communication is what you will find with Surrey Lets. Having had properties managed by Sally and her team for quite a few years now, I have never had any issues. As someone who totally relies on their judgement I have never had to make a visit to "double check" on something as you always know that they will come up with a suitable suggestion and the right decision. That said, if I do a bit of research on a potential replacement item, they will sort it accordingly with no trouble. I think the tenants should be truly grateful to live in somewhere managed by Surrey Lets as the service is so prompt. Sally\'s patience must have been tested a great deal but this never shows. Sally will go out of her way to discuss suitable options for each property. I think her balance between landlord and tenant is excellent.