May 03,2013
By: 'Vicki Roberts'
May 03,2013
1 people found
this helpful
I lived in a property rented by David St James for the past 8 months. During the prospecting stage, we received very average customer service and at times were spoken to like children. After moving out, I had an account issue. I was told I needed to contact a separate department who only respond via email in 10 working days on all inquiries, even those which are urgent.
What agent could do to change your mind?
Better after-sales care and treated us as human-beings.
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Was this helpful? Yes
By: DavidStJames Ltd
May 14, 2013
Dear Ms Roberts

Thank you for your email.

Thank you for your email.

We aim to acknowledge your emails within 3 working days and provide a full response with 10 working days. Note this timescale may be extended if you have sent a large amount of correspondence.

Please note that everyone that contacts our accounts department believes in their own right that their query is urgent. This is why we set time scales which allow us to act appropriately and fairly.

Having glanced at this case it seems that you failed to cancelled your standing order for rental payments when you moved out of your property. As we do not have any control over your bank we cannot be held liable for this nor can cancel standing orders on your behalf.

Our accounts department have contacted you and have informed you that they will respond in the set time scale and will have your accidently paid monies returned to you.

In the meantime if we can be of any further assistance please do not hesitate to contact us.

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David St James

447 Roman Road Bow Tower Hamlets, London
Greater London
E3 5LX

0208 980 8172

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