I lived in a property rented by David St James for the past 8 months. During the prospecting stage, we received very average customer service and at times were spoken to like children. After moving out, I had an account issue. I was told I needed to contact a separate department who only respond via email in 10 working days on all inquiries, even those which are urgent.
What agent could do to change your mind?
Better after-sales care and treated us as human-beings.