May 03,2013
Michael Charalambous
By: 'Jon Pugh'
May 03,2013
29 people found
this helpful
Regardless of how good the house Nelsons are offering seems, it is NOT WORTH the disgusting service you will receive as a prospective tenant.

We saw the other reviews and thought "It can\'t be as bad as that", but we found out that, if anything, it was worse.

At the first viewing, we told the landlady and Matt that we were a group of 5 looking for a 4 bed. We were assured that this place had an HMO and that if we put in a deposit, the place was ours. They were happy with renting to us 5; we\'re nice, have great references and secure jobs. Despite awful service from Matt with him mucking us about with our move in date (3rd of May to the 5th, to the 4th, to the 11th, back to the 5th), or just radio silence for days on end, or replying to just one of us instead of us all (he seems physically incapable of pressing "Reply all" despite numerous requests to keep us all in the email chain) we got in a position to put our full deposit and first month\'s rent down.

Then, on the 2nd May, we were told we weren\'t going to be able to move in on the 5th as a five as the property didn\'t have an HMO (why were we told that it did by the lettings agent, whose job it is to confirm that? What are they there for?). They suggested moving in as a four and having a fifth live there on the sly, and against the law.

They confirmed that they were in the wrong, they were in breach of contract and that we were the innocent party. When I suggested to them that the OFT had suggested they were liable for our damages, I was told "See you in court". No effort was made to find something else, indeed hours after letting us know the news, Michael and Matt were out selling other places to other people whilst we were working out how to avoid homelessness on the 5th May.

They show a scary lack of empathy throughout the whole process. They\'re safe in the knowledge that they\'ll get rid of any house, and they don\'t give a damn about you, the tenant.

I must reiterate that they admitted they were at fault, in breach of contract and they we were the innocent party. And still: no assistance, no apology, no empathy.

Please don\'t give them your business (tenants and prospective landlords).
What agent could do to change your mind?
Please see my review.
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By: Irfan Rafiq
Aug 14, 2013
Dear Jon,

Sorry for the late response, I've only just seen this comment today.
I can truly understand your frustration as moving home is a stressful task alone and feeling your agent not helping you is not a nice feeling at all.
Matt has been employed by Nelsons for a number of years and would never intentionally tell you a property did have a HMO if it did not.

With regards to the HMO, we were assured by the landlord that he had it on this property but kept refusing to show us the certificate.
We would be breaking the Law if we let you continue with the transaction.

On behalf of Nelsons I do apologise for the bad service you have received, your points have been taken on board and will do our best to not let this situation ever happen again.

kind regards

kind regards

Irfan Rafiq

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