What I liked most about the agency was having made an offer on my flat they immediately stopped showing property. Whilst previous agencies I've dealt with deliberatley try to get you into a bidding war with others, to drive up prices and contract lengths. I was happy with the service overall. I dealt with Luke in Balham, who was very polite and professional. There was some delays in signing contract due to landlord being away and not contacting agency, which was little stressful. Flat was very clean and tidy on move in.