May 02,2013
Matt Davis
Charlotte Prothero
By: 'Kathyg'
May 02,2013
32 people found
this helpful
Would not give us the deposit back, despite in the Tenancy Agreement saying they had to reply within 14 days, they did not reply to our request for the deposit returning for 19 days. We initially agreed that would pay for damaged curtains (even though they belonged to the previous tenant and NOT the Landlord) just to get the deposit back, but even then, they came back with more demands, apparently from the Landlord? We are now referring this to our Solicitor. We have no choice, they will not return the deposit. They do not act in the best interest of the tenant at all. They neither return telephone calls nor do they reply to emails. The Landlord (John Hardwick) actually entered the house during our tenancy without permission and used our electricity for his power tools. Tim Russ did nothing, neither did we get reimbursed for the electricity the Landlord used. Really bad ignorant staff. Our Solicitor will no doubt sort them out, but we certainly could not get any sense out of them, let alone a reply to emails or telephone calls.
What agent could do to change your mind?
Nothing. They are ignorant and useless.
Attached Files
Was this helpful? Yes
Jun 27, 2013
Tim Russ & Company make an effort to look after our tenants and landlords. We would comment:-

1. At the commencement of a tenancy an independent inventory is prepared.
2. At the end of a tenancy an inventory clerk prepares a schedule of condition and dilapidation.
3. A landlord is entitled to make a dilapidation claim for any items raised in the report which are above fair wear and tear.
4. Under the terms of the tenancy the landlord has 14 working days (not 14 days) to advise the tenant whether they wish to make any deduction. The landlord has complied with the clause within the tenancy agreement.
5. The landlord advised the agent of the proposed dilapidation charge who advised the tenant within the required period. The tenant disputed the amount.
6. Tim Russ did not refuse to return the tenant’s deposit. An agent is required to obtain the consent of both the tenant and the landlord prior to any part of the deposit being released.
7. If the dilapidations cannot be agreed the matter would be referred to TDS (Tenants Deposit Scheme) for arbitration.
8. The matter was resolved between the two parties and dilapidations were agreed and deposit monies repaid.
9. At the commencement of the tenancy a copy tenancy agreement, a copy TDS registration and an electronic copy of the inventory is supplied to the tenant. When the tenant required details of the deposit scheme they were again provided without delay.
10. Tim Russ & Company were not managing agents for the property, therefore any matters regarding repairs, access etc would have been agreed directly between the tenant and landlord. Tim Russ refute the allegation that no telephone calls or emails received from the tenant were returned. We have a clear audit trail of emails received and replied to.
11. Tim Russ & Company are regulated by the RICS (Royal Institution of Chartered Surveyors) and have a complaints handling procedure in place should any party to whom they have dealings feel aggrieved. No complaint has been received from the tenant.
By: Kathyg
May 21, 2013
After consulting a Solicitor, we finally got this sorted. We were advised that the £700 holding fee should have been paid back to us at the beginning of the tenancy, instead it was paid back at the end, with the agent claiming it was not a holding fee, but part of the deposit, which it certainly was NOT. They should have informed us within 14 days of end of tenancy of any dilapidation claims, they did not, it was 19 days. We were also advised that they were out of order claiming for new curtains, when in fact the original ones were old, faded and too long and dragging on the floor, causing wear. The Landlord entered the house without our permission during the tenancy and before checkout, using power tools. Tim Russ did nothing about this, neither did we get reimbursed for the electric they used at our expense. The Solicitor advised us that I had to ask them which Tenancy Deposit Scheme they were in so we could contact them with a view to dealing with this. The agent would not tell me, merely saying "I can confirm that I advised you the Tenancy Deposit Scheme we are registered with is the ‘TDS’ which stands for the ‘Tenancy Deposit Scheme’ I also advised that I did not have their contact details to hand but you would be able to find them online".
Thanks to advice from our Solicitor, we finally got most of the deposit back, but no thanks to Tim Russ, who do not reply to emails or telephone calls and are most unhelpful. I have all the paperwork and emails to validate this.

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Tim Russ & Co

112 High Street Thame

01844 217722

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