Would not give us the deposit back, despite in the Tenancy Agreement saying they had to reply within 14 days, they did not reply to our request for the deposit returning for 19 days. We initially agreed that would pay for damaged curtains (even though they belonged to the previous tenant and NOT the Landlord) just to get the deposit back, but even then, they came back with more demands, apparently from the Landlord? We are now referring this to our Solicitor. We have no choice, they will not return the deposit. They do not act in the best interest of the tenant at all. They neither return telephone calls nor do they reply to emails. The Landlord (John Hardwick) actually entered the house during our tenancy without permission and used our electricity for his power tools. Tim Russ did nothing, neither did we get reimbursed for the electricity the Landlord used. Really bad ignorant staff. Our Solicitor will no doubt sort them out, but we certainly could not get any sense out of them, let alone a reply to emails or telephone calls.
What agent could do to change your mind?
Nothing. They are ignorant and useless.