Lanes Rentals Ltd
Milton Keynes, MK4
3.3/5, 12 reviews
57% recommended
100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
40% lettings fee satisfaction



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“Bewarned a very unrealiable property management company. They let tenants ......”

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May 03,2013
Minithumbdown
By: 'anonymous'
May 03,2013
4 people found
this helpful
Bewarned a very unrealiable property management company. They let tenants abuse your property and then refuse to sort out the damage caused, even charging you a considerable charge to manage the property and quite happy to hand back the property in a filthy state and advise they think its totally acceptable! Letting agents for fully managed service should give you piece of mind. Not the case here I'm affraid!
What agent could do to change your mind?
The lack of response, no responsibility taken, will not respond to your emails, calls or letters. Really poor customer service.
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By: Tim Mills
Sep 17, 2013
I have now investigated this and understand which property it relates to. The rent was over £1000 pcm and the Tenant never missed a payment in 2 years and returned the property when the Landlord wanted it back. Furthermore, my inventory clerk rated this as one of her cleanest returned properties ever. There was a disagreement over ONE stain on the carpet which the Landlord did not report until 3 weeks after moving back in! Lanes then paid for a professional carpet cleaner to clean it (3 times) plus further cleaning whilst he was there - ALL PAID FOR BY LANES RENTALS as a gesture of goodwill. Unfortunately this is one of those occasions in our industry where you cannot please all of the people all of the time.
By: Tim Mills
Aug 14, 2013
As the M.D. of this company, I am very disappointed and concerned about this comment. We are independent and I formed the company in 1998 and we have always focused on high quality service and being fair and straight forward. I find this a very spurious comment and would be pleased to show anyone interested all the positive and glowing feedback we constantly receive from both Landlords and Tenants. Unfortunately in this day and age people are too quick to complain and if "anonymous" had bothered to contact me then I could have tried to rectify the situation. In particular as we work very hard on our local reputation I am very concerned this comment is from a competitor. I will now concentrate on getting some positive feedback from clients as proof of our service.

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Opening Hours
Address

Lanes Rentals Ltd
27 Shirwell Crescent, Furzton Lake
Milton Keynes
Buckinghamshire
MK4 1GA
01908 236236

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 50% 40% £650 £900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 0 2 3 1 0 0 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TPOS Lettings
Latest Properties

No Properties

“Avoid - Horrible to deal with...”

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Jan 02,2020
Minithumbdown
By: 'N/A'
Jan 02,2020
2 people found
this helpful
The first couple of people you talk to at Lanes are absolutely lovely, but they change once you're tied into a contract. They are completely uncaring, sarcastic, facetious, rude and unsympathetic. They make light of any issue you report and try to get away with ...
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Was this helpful? Yes
By: David Burchell
Jan 02, 2020
View all comments (1)
I am disappointed to read your review however without leaving your name, property details or specific detail of your experience I cannot investigate further. Should you wish to discuss in more detail please contact myself directly, Rgds Dave Burchell (MD) ...

“House Sale...”

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Jan 15,2019
Minithumbup
Debbie
By: 'MD'
Jan 15,2019
0 people found
this helpful
Debbie was invaluable to the sale of our property. Always responding to queries and questions. Provided extremely professional support at all times. Without her calm, dedicated support, an often complicated and difficult process for us would have been very difficult to continue and complete. Highly ...
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Comment on agent fees
Very competitive fees compared to other local agents
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“0 Stars not possible...”

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Oct 24,2018
Minithumbdown
By: 'Marco'
Oct 24,2018
1 people found
this helpful
Not possible to give 0 stars.If you like every other month inspections from them this is your rental company. When i moved in1,5y ago i complain the dirt of the Flat especially a old dirty deep fat fryer under the kitchen sink. All cupboards ...
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Comment on agent fees
very High see review
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“I've rented my property through Lanes for 9 years. The lettings ......”

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Dec 11,2017
Minithumbup
By: 'Simon'
Dec 11,2017
0 people found
this helpful
I've rented my property through Lanes for 9 years. The lettings team are professional and dedicated. Highly recommended and professional....
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Comment on agent fees
Good value for money and rent paid on time.
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“Worst letting agents that I have dealt with in my 10 ......”

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Sep 17,2014
Minithumbdown
By: 'MK6'
Sep 17,2014
4 people found
this helpful
Worst letting agents that I have dealt with in my 10 years of renting properties. Never heard a word from them when we lived at the property when we requested things. Took money from deposit for previous tenants mishaps. All in all a terrible letting agents, ...
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“this agent deceived me into believing I was taking a ......”

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Jul 17,2014
Minithumbdown
By: 'Johal'
Jul 17,2014
3 people found
this helpful
this agent deceived me into believing I was taking a block of apartments off the market, when in fact the property was above a fish and chip shop! took the property off the market for 36 hours and lost £150. She failed to mention that the flat ...
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Comment on agent fees
My money was robbed from me. due to the agents mistake
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“The whole team have been excellent during my two years ......”

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Dec 27,2013
Minithumbup
Simon
By: 'Simon'
Dec 27,2013
0 people found
this helpful
The whole team have been excellent during my two years at Manor Lodge. From the viewing (thank you Simon), to the maintenance (thank you Paul), to the owner (thank you Dave). and to the various bits of admin support I needed and billing (thank you ...
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“After a bad experience with a local agent I decided ......”

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Nov 27,2013
Minithumbup
Claudia
By: 'Warren'
Nov 27,2013
0 people found
this helpful
After a bad experience with a local agent I decided to list my property with Lanes Rentals. From the initial contact Lanes have worked in a completely professional manner and their lettings agent Claudia has been excellent. It is a refreshing change to work with ...
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“As an independent agent I like the fact that I ......”

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Sep 19,2013
Minithumbup
By: 'Mr'
Sep 19,2013
0 people found
this helpful
As an independent agent I like the fact that I can speak to an owner of the business and trust them to look after my investment as if their own! As first time Landlords we were advised on the pros and cons of becoming landlords ...
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“My overall experience with Lanes Rentals has been good. I ......”

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Sep 17,2013
Minithumbup
Debbie
By: 'Srikanth'
Sep 17,2013
0 people found
this helpful
My overall experience with Lanes Rentals has been good. I moved to MK year and half before and found a property close to my work at a great location. The flat belonged to Lanes. It absolutely brilliant and service was very professional too. Maintenance was ...
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“As a Landlord of a large portfolio within MK is ......”

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Aug 21,2013
Minithumbup
By: 'McCann'
Aug 21,2013
0 people found
this helpful
As a Landlord of a large portfolio within MK is was extremely important to choose the right letting agent to manage my rental properties. Lanes Rentals have consistently provided reliable, professional tenants; ensured all my properties are well maintained; provided detailed monthly statements and given ...
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“Bewarned a very unrealiable property management company. They let tenants ......”

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May 03,2013
Minithumbdown
By: 'anonymous'
May 03,2013
4 people found
this helpful
Bewarned a very unrealiable property management company. They let tenants abuse your property and then refuse to sort out the damage caused, even charging you a considerable charge to manage the property and quite happy to hand back the property in a filthy state and ...
read full review
What agent could do to change your mind?
The lack of response, no responsibility taken, will not respond to your emails, calls or letters. Really poor customer service.
Attached Filesnbsp;
Was this helpful? Yes
By: Tim Mills
Sep 17, 2013
View all comments (2)
I have now investigated this and understand which property it relates to. The rent was over £1000 pcm and the Tenant never missed a payment in 2 years and returned the property when the Landlord wanted it back. Furthermore, my inventory clerk rated this as one of her cleanest returned properties ever. There was a disagreement over ONE stain on the carpet which the Landlord did not report until 3 weeks after moving back in! Lanes then paid for a professional carpet cleaner to clean it (3 tim ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Lanes Rentals Ltd, Milton Keynes MK4 1GA



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