Keys Residential Ltd
Kingston Upon Thames, KT3
3.3/5, 15 reviews
53% recommended
100% lettings valuation accuracy
60% lettings fee satisfaction

“Check your T&C's thorughly they add on a whole ......”

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Jun 29,2010
Minithumbdown
By: 'Wozza'
Jun 29,2010
0 people found
this helpful
Check your T&C's thorughly they add on a whole heap of additonal charges and your bounf to lose a good percentage of your deposit.
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Opening Hours
Address

Keys Residential Ltd
30 Coombe Road
Kingston Upon Thames
Greater London
KT3 4QF
020 8949 248

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 60% £1,100 £1,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 6 7 0 0 0 0 1 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“I have no idea what the agency fees we paid h......”

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Aug 27,2019
Minithumbdown
By: 'Grace Evans'
Aug 27,2019
0 people found
this helpful
I have no idea what the agency fees we paid have gone towards. From the moment we got our keys I have had to chase everything and have done everything ourselves. We were told the agency would inform the council and gas company of us ...
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“Outstanding Services...”

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Apr 25,2019
Minithumbup
By: 'Mohammad'
Apr 25,2019
0 people found
this helpful
Fantastic services received for Keys Res. for the last 7 years from day one. Very supportive bunch of staff, very attentive, dealt with any of our concerns promptly and swiftly. The allocated staff (Heidi) was such a lovely and friendly person to deal with. We never ...
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Comment on agent fees
Very reasonable fees charged by the agent and we never felt that they were taking advantage.
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“Big thanks...”

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Apr 04,2019
Minithumbup
By: 'John'
Apr 04,2019
0 people found
this helpful
Have been with keys newmalden for a while now would like to thank Heidi Ansell and Natalie Maratt for all their help and hard work for making where I live a pleasant experience 👍...
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“Very good experience...”

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Mar 07,2019
Minithumbup
By: 'Vivienne Renuhausay'
Mar 07,2019
0 people found
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I have dealt with Keys Residential for the past few years and Heidi Ansell has been extremely helpful when issues have arisen. She has always been friendly and positive. I never felt anything was too much trouble....
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“Great service...”

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Feb 19,2019
Minithumbup
By: 'jan'
Feb 19,2019
0 people found
this helpful
Never had any problems with Keys ,All problems are sorted quickley and efficiently.Always return calls and turn up on time if they need to. Heidi always respectful and deals quickly with issues on the property if any.would recommended this estate agent....
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Comment on agent fees
Fairly reasonable
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“Positive experience...”

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Feb 14,2019
Minithumbup
By: 'Brett'
Feb 14,2019
0 people found
this helpful
I have had dealings with keys for the past two years and they have always been eager to help in any way. Any problems or hassles are sorted out quickly and efficiently. What a great all round team...
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Comment on agent fees
Good
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“We dealt with Keys Residential over a two-and-a-half year period ......”

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Oct 14,2016
Minithumbup
By: 'Jesper and Kate'
Oct 14,2016
0 people found
this helpful
We dealt with Keys Residential over a two-and-a-half year period as tenants. Having been the first tenants in our property, there was initially some minor issues that required attention due to the property being vacant until our tenancy (ie. bathroom fittings, plumbing). This wasn't the ...
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Comment on agent fees
Standard
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“Keys Residential has been a consistently professional estate agent and ......”

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Oct 13,2016
Minithumbup
By: 'Ana'
Oct 13,2016
0 people found
this helpful
Keys Residential has been a consistently professional estate agent and management company with us. Whenever there was an issue with the flat they came and sorted it within a day or let us know right away when they could come and sort if it was ...
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Comment on agent fees
good
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“Found all staff very helpful and informative. Needed advise on ......”

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Feb 19,2016
Minithumbup
By: 'Landlord'
Feb 19,2016
0 people found
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Found all staff very helpful and informative. Needed advise on properties to purchase as letting investment and was given much time and advise. Left the agency feeling I had received an over and above great service....
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“Nice at the beginning even though the viewing was rushed . ......”

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Jan 19,2015
Minithumbdown
By: 'mary'
Jan 19,2015
1 people found
this helpful
Nice at the beginning even though the viewing was rushed . once I give in my notice and they had to do viewings, they didn't respect the time arranged and the agent let the people in without knocking while I was in the shower!!! No apologies ...
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What agent could do to change your mind?
No common sense or respect!
Attached Filesnbsp;
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By: Natalie Marett
Oct 14, 2016
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I am sorry you felt the service was very poor. I remember the viewing you are referring to well. We had two viewings and due to the type of property it lent itself well to young professionals. Both applicants, being so young and relocating had brought the parents for support. We organised the viewings back to back on that one evening to keep disruption to a minimum as I do recall this being a great concern to you. I did thank you during the viewing for allowing us access. I asked if we shoul ...

“Keys Residential are a disgrace. Our flat has always been ......”

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Nov 03,2014
Minithumbdown
By: 'Ken'
Nov 03,2014
0 people found
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Keys Residential are a disgrace. Our flat has always been damp, cold and in poor condition. Any requests to get anything important fixed are ignored. Quick things they do generally fix - but they won't be happy about it and will make you feel like ...
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What agent could do to change your mind?
A good, polite and cheerful service would have been nice
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Comment on agent fees
they go up every year but the place is just as shit as it ever was
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“Terrible service. Cannot explain anything properly and then will blame ......”

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Oct 22,2014
Minithumbdown
By: 'Girl'
Oct 22,2014
0 people found
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Terrible service. Cannot explain anything properly and then will blame the tenants if anything goes wrong. The agent is not a very nice person at all. Admin charges are ridiculously high. Would only use if you like to deal with a lot of stress....
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By: Andrew
Nov 13, 2014
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In response to 'Girls' review, Keys Residential has been in business for 40 years and we pride ourselves in the levels of services we provide to all our Tenants and Landlords. As an ARLA regulated agency our Admin fee's are in line with the rest of the industry and they are clearly published on all marketing documentation. ...

“Since we have viewed the property, we have been messed ......”

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Sep 21,2013
Minithumbdown
By: 'Chairat'
Sep 21,2013
0 people found
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Since we have viewed the property, we have been messed around. We have been constantly told that this or that cannot be done, that the landlord is either on a holiday hasn`t got back to them. We have been told that they would contact ...
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“I am renting a three story town house. I am ......”

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May 28,2013
Minithumbdown
By: 'Miz'
May 28,2013
0 people found
this helpful
I am renting a three story town house. I am paying the full rent on my own and not on any housing benefit at all. They checked my reference and went through all my financial status for credit check before the contract being signed. I ...
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What agent could do to change your mind?
They have to realise that they need to act on behalf of the tenants too. No tenants, no profits for them.
Attached Filesnbsp;
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By: Heidi
Oct 31, 2013
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It is Keys Residentials company policy to inspect managed properties on behalf of our landlord and adequate notice is given to the tenant, in line with the tenancy agreement. It also gives the tenant the opportunity to raise any concerns they may have. ...

“Check your T&C's thorughly they add on a whole ......”

Share on :
Jun 29,2010
Minithumbdown
By: 'Wozza'
Jun 29,2010
0 people found
this helpful
Check your T&C's thorughly they add on a whole heap of additonal charges and your bounf to lose a good percentage of your deposit. ...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Awards won by Keys Residential Ltd, Kingston Upon Thames KT3 4QF


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