“Absolutely terrible experience from the get-go. The agent was very ......”
1 Star Review
May 02,2013
By:
'Very'
May 02,2013
Branch: London, 4-6 Station Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: SE25
Branch: London, 4-6 Station Road
Lettings (Prospective customer)
Postcode: SE25
7
people found
this helpful
Absolutely terrible experience from the get-go. The agent was very late for my first viewing. When my offer was accepted my references which should have taken a couple of days took over a week. Then I had to wait over 2 weeks to see the property again so that I can do measurements etc and I was supposed to be moving in the week after. I was told the property was unfurnished, later found out if was furnished when I had already ordered all my furniture. The last straw was 3 days before I moved in 'apparantly' the ladylady pulled out. They were very fishy from the start. They lack organisation and have no customer service skills. Please for your sake AVOID AT ALL COSTS, it will save you time, stress and money
What agent could do to change your mind?
Nothing
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7
people found
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Was this helpful?
Yes
The property was being refurbished by the Landlord at the time and the tenant had viewed it twice prior to placing a holding deposit; once we had received a holding deposit the Landlord had taken back our set of keys to pass to the builder. Once works were completed, we were then returned the keys and a third appointment was then arranged with this tenant.
This property was advertised as Unfurnished and was being Let as Unfurnished and at no time was the Landlord furnishing the property.
The referencing does normally take 2 - 3 days to complete; however, it will only take longer if we are not given the full information by the tenant that we request in advance and which is clearly stated on our online advertisements and property brochures.
The Landlord was not happy with the reference report of this tenant and this was the reason why he had pulled out of the Letting; the Landlord is perfectly within his rights to do so.
Kind Regards
Benson & Partners Ltd