May 02,2013
May 02,2013
4 people found
this helpful
I am a landlord and have just had the \'year from hell\' with Andrews managing my property. They take their annual management/letting fee from the first 2 months rent and then, once they\'ve got your money, the tenants are let run riot with your property. The tenancy agreement is ignored and as long as the tenant pays on time each month, they can do whatever the hell they want. The ink was barely dry on the agreement and my tenants became \'Bob the Builder\' with my house WITHOUT PERMISSION OR AUTHORISATION, hammering nails all over the bedroom walls (to hang bears by the neck in the master bedroom, very disturbing), installed a workshop in the loft contrary to my insurance terms, ripped up my living room and lounge carpets and dumped them in the front garden, tampered with the plumbing, instructed a heating company to install a new thermostat (they broke it) and sent me a bill for £400 - all the while, I CONSTANTLY asked Andrews to address this and ....NOTHING. The bill for £400 was passed back to the tenants 4 months ago and they avoided paying it, until now in the last month. They now want to deduct the equivalent amount from the final month\'s rent! They\'ve got their reference from the agents, so to hell with me and my rent!

Alex Breslin prefers to correspond by email and you haven\'t a hope in hell of getting her to return your calls. I had left England to spend time with my family but was forced to come back to sort out the house and give these tenants notice to get out. They have been in constant breach of the contract and all I get from Andrews is "it\'s a fixed term contract and you legally can\'t get them out until the end date/will cost you in legal fees". I\'ve been made to feel like I have no legal rights over my property and am powerless to stop the tenants \'ripping it up\' and doing what they want. The photos from the inspections were deplorable, the house was very dirty, unkempt, dog odour throughout and did Andrews do anything about it? Nope, just let them carry on. I found out yesterday that the tenants have got a reference from Andrews 6 weeks ago for a new property as "they paid their rent on time" and I\'m not entitled to know their forwarding address or the new letting agents (whom I presume are Andrews). Alex Breslin constantly refers to these tenants on a friendly first name basis (which is unprofessional) and the emails I receive are short, blunt and badly spelt ("landladies" should be landlady\'s and "there" instead of their etc) - who on earth could take this seriously? I paid them just under £3000 to manage the house for 12 months, £75 for each quarterly inspection and £39mth to collect the rent (did I mention the tenants are now planning to withhold part of the last month\'s rent because I rightly insisted they pay the £400 bill for the unnecessary work they went ahead and instructed without first consulting me?) My advice is, if you\'re a tenant, get on first name terms with Alex and you\'re a winner - if you\'re a landlord, FORGET IT, try Power O\'Shea, nice guys, great attitudes and very professional - I\'ll be using them to sell my house, so that\'s one Andrews have now missed out on. A terrible ordeal altogether. DO NOT USE ANDREWS TO LET YOUR PROPERTY.
What agent could do to change your mind?
Been professional and SPOKEN to me instead of \'pinging emails\' and avoiding calls. Got the facts straight before they informed me about \'floods\' and \'emergency plumbers\' - it turned out to be a leak and no bill ever materialised for said emergency plumber. Referred to the tenants as \'the tenants\' and not on a \'mates\' basis Addressed the numerous breaches of contract directly and immediately with the tenants and informed them that they were infact in breach of their contract! Remember WHO paid them and that the owner DOES have legal rights. Remind the tenants IT IS NOT THEIR PROPERTY and they CANNOT do as they please without permission Teach their staff some manners and learn how to spell.
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By: Area Manager
Sep 09, 2014
Dear sir/madam,

Thank you for taking the time to write your review regarding the service you received from one of our branches. It is disappointing to read that your experience with us was not as you expected as our aim is always to provide the highest level of customer service to all Clients.

We have a dedicated Customer Services Department who will be happy to investigate your concerns further and should you wish us to do this, please contact giving your preferred contact details.

Many thanks,

David Bryant MARLA
Area Manager, London & Surrey

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