Our house was with another Guildford agent for 3 months. We had 30 viewings with approx 3 second viewings, and no offers despite being in a popular area. Property was with Bourne for 2 days - one prospective buyer requested a second viewing and the other person offered the full asking price after the first viewing. The customer service is excellent; they are very customer oriented, prompt to respond to queries and honest in their suggestions and advice. I would have no hesitiation in recommending them.