My previous experiences with estate agents have not been very good! Generally plenty of promises are made prior to signing up, and once you have signed very few are carried out. I am delighted to say my experience with Prospect has resurrected my faith in the Estate Agent! John came round and initially signed us up promising to be communicative through the process. Hugo was assigned to manage us through the process and provided a first class service throughout. Any times I called Hugo and he was unavailable I received a return call at worst within the day but generally a lot sooner, and he was very helpful in ensuring all steps of the process were carried out as efficiently as possible. All I can say is very professional from start to finish!