Apr 30,2013
By: 'Landlord'
Apr 30,2013
0 people found
this helpful
Service absolutely awful. They forced on me a three year contract and rent collection fees up front all paid upfront for three years. Tenants foreigners and semi-professional and their screening did not include a bank reference. Rent received ALWAYS three to four weeks in arrears. After over two years, tenants stopped paying. The agency nontheless keep the entire three years fees unless you continue to use them for securing new tenants. The legal team has been very slow and inefficient so that I am loosing even more money. I have lost an enormous amount of money with their incompetent service in spite of a lousy tenant warranty. Tenancy warranty kicks in after three months you loose money from non paying tenants in spite of the excess being \'only\' five weeks. Service OVERALL the MOST AWFUL and INEFFICIENT. PLEASE RUN FAST FROM LUDLOW THOMPSON! DIISTASTEFUL.
What agent could do to change your mind?
Screen the candidates better i.e. including a bank reference from a UK bank and employer\'s details Returning the pro rata rent collection fees if the tenants are not paying Force the tenants to use direct debit / standing order Listening to my requirements Make real visits to the flat and speaking to the tenants face to face Work for me rather than working for the tenants Be fast and efficient especially legal team and rent collection NOT USE MY DEPOSIT TO COVER THE LOSSES FROM NOT PAYING TENANTS
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By: Ludlowthompson.com
May 07, 2013
Thank you for taking the time to leave the feedback above.

Sorry to hear that you are not happy with the service which was provided. We would really like to look into this further and investiagte the issues which you have raised.

Please could we ask you to contact customerservices@ludlowthompson.com?

Kind regards

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172 High StreetActon Acton, London
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W3 9NN

020 8752 9988, 020 8752 9999

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