What a sorry excuse for an estate agent. Their customer service has been the worst I have ever encountered through all the estate agents I have dealt with in my time.
They never return calls and I have been waiting for 3 weeks to have a copy of my inventory sent to me. They never contact you unless it suits them.
Their office is a complete shambles! I would speak to one person and tell them whats going on and they would say OK we'll sort it or pass the message on . . . nothing for a week . . . phone up again speak to someone different who has no clue what is going on and repeat the whole process again. Utterly and completely rubbish, no communication between staff whatsoever.
We had the smell of sewage coming from our bathroom for 6 months before anything was done about it. Plumbers and contractors came round and explained the problem then we would get a letter from CJ hole saying there is no problem. What a joke! And it only got fixed after we called the Environmental Health Services on them and got a threatening letter sent out.
Avoid CJ Hole at all costs. Worst possible estate agents ever!!!