This agency appears to have zero knowledge of good customer service. They accuse you of lying, claim workmen have been round to \'fix\' things when they haven\'t, frequently lose your contact details, claim they have called you back about something when they havent and seem to think it is reasonable for you to have no hot water or heating for 4 days. Myself and other tennants have been shouted at by members of staff who seem extremely irritated if you dare to report a fault. We are never permitted to speak to the \'landlord\' or \'director\' who is often \'away\' or \'uncontactable\'. I will never ever rent or buy through this agency again and would warn others against it.