My husband and myself have been helping our parents, who are elderly, to move to a flat. It was very important to us that the agents understood and respected the fact that the elderly parents were unable to deal with phone calls or anything else relating to the move. We asked the agents to always phone us first then we would get back to them. We also asked them to do the same with the buyer, and to accompany him/her on any visits. They turned out to be excellent at carrying out our instructions, and the parents were very happy when they arrived to escort buyers and surveyors around the house. The agents always spoke respectfully to the parents and explained what they were doing - gently encouraging them to leave the work to the agents. They were prompt at dealing with the phone calls wehn we rang back, and we felt they were wholly reliable. They were friendly and helpful in their manner at all times and often showed a good sense of humour when appropriate.
As our parents were very happy when they arrived, they get ful marks from us. we wouldn\'t hesitate to sue them to sell our own house, as they obtained a sale very quickly, and kept on the case all the time to see that all went through smoothly. so thank you to all of them