45% sales valuation accuracy
100% sales fee satisfaction
60% lettings valuation accuracy
51% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Apr 29,2013
Apr 29,2013
8
people found
this helpful
this helpful
These estate agents, though projecting a good image onto the market, are all about the image and nothing about the service. Quick to take the money, not so quick to do anything else. I will give my experience below, but as short summary as estate agents, they know little of the properties they are told to manage, appear to cut every corner possible in furnishing and managing the property. They are difficult to get a response out of, even if it is urgent, with their customer service in need of serious improvement as well as the communication between their different offices being equally poor. Nothing is organised in advance, even if an appointment is booked, and they cannot manage to send the correct paperwork to those involved in a transaction. Overall, they lack clarity and try to fob customers off with jargon in the hope that they won't ask questions. Steer clear of this agent.
My detailed experience;
On looking for a property they do not keep their window display up to date, with properties that have been let for months still appearing in them.
They own a lot of the newer properties, making it difficult to find an alternative agent.
They now have three offices, but you cannot do everything in one office, you must travel along wokingham road to the top office for contract signing and if you want to make a payment of any sort as their only debit card reader is located there. They also do not make it clear where to collect the keys to your property and there is little communication between the offices, leading to one office giving information that the other office tells you is incorrect.
They also give no information about the deposit scheme they use or how it will be returned despite it saying in their contract that they will provide it within 30days of signing. Two years later, I am still waiting.
Moving into the property, I was told it was not ready at the set time due to the previous tenants leaving it in a state and that they had had to repaint.It was clear that this had not been carried out and that blood stains were present on some of the door frames, though the carpet had been replaced. The cleaners they had hired had not done a good job and several small signs of wear and tear were present that could of easily been fixed. The paint had also not been sealed, so where the cleaners had attempted to wash it, the paint had rubbed off. The landlord was unaware of any of the damage to his property due to the previous tenants.
On top of this, they did not have all the keys to all the doors on the property, including the post key and a key to the block front door, with the latter not still not being found two years later for all residents. It took about 2 months for them to provide a post key and replace one of the locks on a door.
The inventory seemed to have been a generic one for the entire development, saying that some items of furniture were present when they were clearly not. Others were severely damaged, with claims of their being sprinkler systems on the ceiling (these are heat alarms and extractor fans). This again had to be corrected, only for the original inventory to come back to us when we renewed the contract. They also didn't know which gas box was connected to the property.
They are meant to manage the property, but all the faults we have had have simply led to Adams ringing the landlord and then the landlord coming to fix it. In order to get an action out of them, I recommend visiting their office once a day until something comes of it.
They are also prone to spelling mistakes leading to emails never being received, their quarterly inspections occur once a year, with them forgetting to send the notification when it does occur and then informing you that they posted it through your letterbox, only to be told by another member of staff it was sent as an email to an incorrect address.
Their admin fees are £50 per person for students, and these have to be paid even if the contract is simply being continued for another year and they cannot simply transfer your details across to another one of their properties, it all has to be done again, even if you stay with the same landlord.
The business is in need of stream lining and needs to stop expanding and focus on improving its service.
My detailed experience;
On looking for a property they do not keep their window display up to date, with properties that have been let for months still appearing in them.
They own a lot of the newer properties, making it difficult to find an alternative agent.
They now have three offices, but you cannot do everything in one office, you must travel along wokingham road to the top office for contract signing and if you want to make a payment of any sort as their only debit card reader is located there. They also do not make it clear where to collect the keys to your property and there is little communication between the offices, leading to one office giving information that the other office tells you is incorrect.
They also give no information about the deposit scheme they use or how it will be returned despite it saying in their contract that they will provide it within 30days of signing. Two years later, I am still waiting.
Moving into the property, I was told it was not ready at the set time due to the previous tenants leaving it in a state and that they had had to repaint.It was clear that this had not been carried out and that blood stains were present on some of the door frames, though the carpet had been replaced. The cleaners they had hired had not done a good job and several small signs of wear and tear were present that could of easily been fixed. The paint had also not been sealed, so where the cleaners had attempted to wash it, the paint had rubbed off. The landlord was unaware of any of the damage to his property due to the previous tenants.
On top of this, they did not have all the keys to all the doors on the property, including the post key and a key to the block front door, with the latter not still not being found two years later for all residents. It took about 2 months for them to provide a post key and replace one of the locks on a door.
The inventory seemed to have been a generic one for the entire development, saying that some items of furniture were present when they were clearly not. Others were severely damaged, with claims of their being sprinkler systems on the ceiling (these are heat alarms and extractor fans). This again had to be corrected, only for the original inventory to come back to us when we renewed the contract. They also didn't know which gas box was connected to the property.
They are meant to manage the property, but all the faults we have had have simply led to Adams ringing the landlord and then the landlord coming to fix it. In order to get an action out of them, I recommend visiting their office once a day until something comes of it.
They are also prone to spelling mistakes leading to emails never being received, their quarterly inspections occur once a year, with them forgetting to send the notification when it does occur and then informing you that they posted it through your letterbox, only to be told by another member of staff it was sent as an email to an incorrect address.
Their admin fees are £50 per person for students, and these have to be paid even if the contract is simply being continued for another year and they cannot simply transfer your details across to another one of their properties, it all has to be done again, even if you stay with the same landlord.
The business is in need of stream lining and needs to stop expanding and focus on improving its service.
What agent could do to change your mind?
Improved customer service, spent the time reading up on the properties and done the job with little hassle.Attached Filesnbsp;
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Latest Reviews
14th Jan 2024
reviewed by 'Marc'
21st Dec 2023
reviewed by 'Saqib'
23rd Sep 2021
reviewed by 'Sumaiyah'
14th Jun 2021
reviewed by 'Fay'
8th Jan 2021
reviewed by 'Gabriele'
Opening Hours
Address
Adams Estates
66 Christchurch Road
Reading
Berkshire
RG2 7AZ
01189 351616
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 45% | 100% | £0 | £0 |
| Lettings | 60% | 51% | £300 | £2,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 0 | 15 | 34 | 0 | 0 | 1 | 1 | 2 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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Overall
Latest Properties
Jan 14,2024
Jan 14,2024
0
people found
this helpful
this helpful
Luke Scott from Adams Estates as well as Talia Sandberg-Block were excellent. I assisted my daughter in securing a property to rent in Reading and both Luke and Talia were nothing short of superb to deal with. Highly recommend this agency as a result of ...
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Dec 21,2023
Dec 21,2023
0
people found
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I am so surprised with all these negativity around Adams Estates and their attitude etc. I have not one not two but three of my family members gotten houses from them and the way they have dealt has nothing below exceptional. They have been friendly, ...
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Apr 05,2022
Apr 05,2022
3
people found
this helpful
this helpful
Our house is covered in differential movement cracks all across the ground floor. 4 out of the 6 bedrooms have high levels of damp and mould build up. The estate agents themselves are frequently making mistakes in their emails, and then are never in past lunch time ...
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Sep 23,2021
Sep 23,2021
2
people found
this helpful
this helpful
The house we rented was mouldy, dirty, full of previous tenants rubbish, maggots in the carpet, broken doors, broken bannisters, broken blinds, broken cupboards. We couldn't move in for a week and when we did it was still filthy. (We were reimbursed this week's rent ...
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Jun 14,2021
Jun 14,2021
2
people found
this helpful
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Estate agency from Hell, If I can rate it below 0 star I would. This agency is Only interested in money by taking advantage on vulnerable students that just start in life.
My daughter and her students friends were pushed to sign the contract in Adam’...
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Jan 08,2021
Jan 08,2021
1
people found
this helpful
this helpful
Unfortunately our experience with this estate agent has been really negative. While the landlord has always tried to help us with our issues, we can't say the same about Adams. The WIFI has not been working for several weeks and no-one has come to fix ...
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Nov 28,2020
Nov 28,2020
2
people found
this helpful
this helpful
They are rude to people's mums. And are incapable. They don't appear to have watches. We are not happy with our experience so far. :(...
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Nov 06,2020
Nov 06,2020
3
people found
this helpful
this helpful
Very poor service . Staff are extremely rude ! accused us of blocking a drain and tried to evict us while their own contractor is the one who actually caused the issue . Whilst this was proved to be a fault of their own they did not even ...
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Jul 10,2020
Jul 10,2020
0
people found
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These estate agents will do the bare minimum and have you living in hazardous conditions. Please AVOID if you are a student - Only perform maintenance when it suits them e.g a house viewing. Never for the benefit of the tenants. They will steal ...
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Jan 09,2020
Jan 09,2020
1
people found
this helpful
this helpful
When we saw the flat and decided to rent the price go up £100 suprisingly, i and my wife spent a day for nothing. They are all unprofessional....
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Nov 17,2019
Nov 17,2019
2
people found
this helpful
this helpful
Do not even think about approaching Adams to rent as a student. Absolute rats. Will not care about you at all- they only care about themselves and how much money they can steal from your deposit. 5 months after leaving the ** and I am still waiting ...
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Oct 16,2019
Oct 16,2019
1
people found
this helpful
this helpful
Very unprofessional agency. Some little bloke called Tazz was just talking rubbish on and on without a care about my dispute requirements. For some strange reason he had a pungent spice odour that followed him around. These people have a simple policy. "We got your ...
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Mar 19,2019
Mar 19,2019
5
people found
this helpful
this helpful
Since our first day with Adams we had problems with almost every step of the renting process.
They were very quick taking the reservation fee. The member of staff who was dealing with our tenancy agreement was extremely rude and incompetent.
They tried to push ...
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Jan 13,2019
Jan 13,2019
4
people found
this helpful
this helpful
I have been chasing up the dispute of my deposit since they took more than half of my deposit, one of them said it normally takes 3 MONTHS for the dispute resolution bearing in mind I left the house July, received the deposit August and around ...
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Comment on agent fees
Bad.
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Jul 30,2018
Jul 30,2018
6
people found
this helpful
this helpful
Would NEVER recommend to use Adams as an Estate Agent. I thought Space were pretty bad but Adams makes Space look incredible. It has been 30 days since we have left the property with no word on the final amount to be deducted from our security ...
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Comment on agent fees
What do the fees actually pay for? It certainly isn't for their customer service, as that is definitely non-existent.
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Aug 11, 2018
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(1)
Same story here, my Daughter moved out end of June and still no deposit back - her room was fine as I have photos to prove, and although they say there will be deductions due to another tenant it is taking far too long. Just about to put my concerns in writing to them ...
Jul 10,2018
Jul 10,2018
2
people found
this helpful
this helpful
I have been to several estate agents in my life and I have to say me and my flatmates have never experienced such horrific service (if you can even dare to call that a service).
If you want a low grade flat with agents who ...
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Comment on agent fees
Ridiculously expensive for the price
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Jun 24,2018
Jun 24,2018
3
people found
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Caine was a very nice guy and he seemed very knowledgeable. He showed me two properties and was prompt with all communications. My wife and I moved over from the states and were not very familiar with the UK rental process so I made the ...
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Comment on agent fees
The fees from Adams were the worst of anywhere that we saw and it wasn't close.
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Nov 18,2017
Nov 18,2017
0
people found
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Originally met with the wrong agent due to a mix up but after sorting it out we were given a great service and found our house for next year within an hour! Would highly recommend...
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Nov 15,2017
Nov 15,2017
0
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Lovely people, they are patient and always willing to answer any question you have and explain things well. They are friendly and the houses are nice...
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Comment on agent fees
Good
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Apr 12,2017
Apr 12,2017
0
people found
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Excellent highly professional service , they have taken all the hassle away from being a landlord and ensure the tenants are kept happy and paying their rent...
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Comment on agent fees
Reasonable
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Apr 07,2017
Apr 07,2017
0
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Excellent service again this year from Adams - so professional and great with interaction with both tenants and landlord - we can never say enough positive things about them - they make sure we as landlords are looked after but also that the tenants are ...
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Comment on agent fees
Fair and Reasonable
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Apr 05,2017
Apr 05,2017
0
people found
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I have worked with Adams Estate Agents for many years and have always found them to be professional and helpful in their approach. This has been helpful, living so far away from Reading. When I have popped into the office I am always greeted with ...
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Comment on agent fees
Difficult to answer as I think they are in line with other agents.
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Apr 04,2017
Apr 04,2017
0
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Great Service before and after Tenants move in or out .
Advise of any issue very quickly , and this allows the trades to get in and deal with any issues in a timely manner .
Have only had very exceptional experience from the team , Donna , has been ...
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Comment on agent fees
fees very reasonable and fair
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Apr 04,2017
Apr 04,2017
0
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Professional in work. The service provided is excellent. I have being working with them for last 2.5 years. I will keep working with them....
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Mar 16,2017
Mar 16,2017
7
people found
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DANGER DO NOT RENT WITH ADAMS !!! My household and I rented a house with Adams estates (Christchurch road branch) a year ago and we have never had such a bad experience. The staff never respond to issues promptly and ignore emails. One member of staff ...
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Jan 25,2017
Jan 25,2017
5
people found
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We rented a flat, and as soon as we arrive to it, the flat was completely dirty. They sent us an email saying the next day they'll come to clean it, nobody appeared to clean so we called the agency and they did nothing. The ...
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Comment on agent fees
Worst agency ever.
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Dec 19,2016
Dec 19,2016
6
people found
this helpful
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Moved 8 trainee nurses/widwifes into a house with rats and a broken boiler last July.
As soon as we arrived we informed Adams estates numerous times and they reassured us that these problems would be solved whilst we were all home for the summer.
Came ...
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Comment on agent fees
BAD BAD BAD. THE WORST!
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Nov 29,2016
Nov 29,2016
0
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Friendly enough staff however didn't show up for a second viewing. Ended up asking the students living there if we could look around. Quote unprofessional. Arguments also in the office while we were paying deposits. Reasonable fees. Everything explained well...
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Comment on agent fees
Good
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Nov 29,2016
Nov 29,2016
0
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A Decent agency with nice people working and nice location some small mistakes made but overall decent agency to choose...
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Nov 29,2016
Nov 29,2016
0
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This agency was really good and made good house recommendations. They were reliable and easy to communicate with. Well recommended...
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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