Barkingside Branch, Ilford, IG6
3.2/5, 27 reviews
56% recommended
0% lettings valuation accuracy
88% lettings fee satisfaction

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“Worst interaction and customer care I have ev......”

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Nov 20,2024
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By: 'Jonathan Jones'
Nov 20,2024
0 people found
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Worst interaction and customer care I have ever experienced. I am a new landlord and decided to rent my property out. After a week or so I was told a couple and 1 family member had offered on my property. I was told they were 2 professionals tenants and the third tenant wouldn't be referenced as she was pregnant and not working. I wanted professional tenants only but the estate agents were well aware I was pregnant myself and I feel they have made up a story based on my circumstances to play on my emotions and heart strings! I accepted the tenants based on the information I was presented. I later found out by the tenants themselves that they had no children and had never been pregnant, this was completely made up. The story I was told was completely fabricated by the estate agent Karun and Harry, they took advantage of me. A few months after the tenants had moved into the property I discovered from my neighbour that 6 people were living in the property and not the initial 3 that I was told. I spent over 20k refurbing my property and it's very disheartening to know that the people that are renting it out are not the only persons living in it. I booked in an inspection with the tenants directly and I was shocked to see several mattresses in the living room and next to the beds in both bedrooms! There was also a piece of paper sellotaped to my recently new and painted bathroom door which read, rules of the bathroom. It was clear more than 3 persons were living at the property. My neighbours have provided my with cctv from their ring door bell and I'm shocked. The estate agents manage my property however the tenants text and call me when issuesarise sooo what exactly is the management fee that I'm paying for? I have made many complaints about Karun and Harry to the owners of the estate agents, countrywide however these complaints have landed on deaf ears! I have made a complaint about the above because it has and is causing me so much stress… Countrywide who own Bairstow Eves have responded to my complaint saying that the references was a misunderstanding on the estate agents part and apologising… No resolution offered! It wasn't a misunderstanding, I questioned the referencing multiple times and each time I was assured. The referencing process is very strict with any estate agent so simply saying it was a misunderstanding is a lie! With regards to the extra persons living in my property, Bairstow Eves have said this wasn't the case at the start of the tenancy. Despite them managing my property, they haven't offered a resolution or told me what they are going to do to make things right! I have emailed them today informing them the tenants are in breach of their contact and the estate agents are not acting within my best interest! The customer service is awful at this estate agents and they continuously lie anyway they can to agree a deal! They do not take accountability for their mistakes and also have an excuse. There owners countrywide have not been helpful either. I'm currently obtaining legal advice and progressing this!! If you're looking for an honest estate agent, I would urge you to read my review first!
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Latest Reviews

View all Reviews 27
20th Nov 2024
reviewed by 'Jonathan Jones'
“Worst interaction and customer care I have ever experienced. I am a new landlord and decided to rent my property ......”
26th Jul 2024
reviewed by 'Roderick'
“I could not be happier with the service provided by Karun Singh,this was the first time I have rented ......”
16th Feb 2024
reviewed by 'Michael jacques'
“Excellent service, took a bit of time but got there in the end. Must praise zaheda begum who looked after ......”
14th Feb 2024
reviewed by 'Jeelani'
“I am writing to express my dissatisfaction with the service provided by your estate agents. During my recent interactions with ......”
10th Feb 2022
reviewed by 'Tahmeena'
“Very happy with there service. Whole team was very supportive. It was great working with you towards to purchase of ......”
6th Jan 2021
reviewed by 'Marvin'
“What an absolute shower of sh*t this company is... My daughter rents a flat through this shambles... The flat ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Bairstow Eves
31 High Street
Barkingside,Ilford
Greater London
IG6 2AD
020 8936 3016

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 88% £750 £1,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 6 2 6 1 1 2 1 7
Areas covered
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Worst interaction and customer care I have ev......”

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Nov 20,2024
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By: 'Jonathan Jones'
Nov 20,2024
0 people found
this helpful
Worst interaction and customer care I have ever experienced. I am a new landlord and decided to rent my property out. After a week or so I was told a couple and 1 family member had offered on my property. I was told they were 2 professionals ...
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“I could not be happier with the service provi......”

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Jul 26,2024
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By: 'Roderick'
Jul 26,2024
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I could not be happier with the service provided by Karun Singh,this was the first time I have rented a property and he made easy to get I all sorted for me....
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“Excellent service, took a bit of time but got......”

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Feb 16,2024
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Zaheda
By: 'Michael jacques'
Feb 16,2024
0 people found
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Excellent service, took a bit of time but got there in the end. Must praise zaheda begum who looked after me, made it easy for me all that paper work (a mine field). So thank you bairstow Eves & thank you zaheda....
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“Unprofessional service...”

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Feb 14,2024
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By: 'Jeelani'
Feb 14,2024
0 people found
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I am writing to express my dissatisfaction with the service provided by your estate agents. During my recent interactions with them, I have encountered several instances of unprofessional behavior. This includes a lack of timely communication, failure to provide accurate information, and a general disregard ...
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“Very happy with there service. Whole team was......”

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Feb 10,2022
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Kimberley
By: 'Tahmeena'
Feb 10,2022
0 people found
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Very happy with there service. Whole team was very supportive. It was great working with you towards to purchase of our property Thank you...
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“What an absolute shower of sh*t this company ......”

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Jan 06,2021
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Mahnoor
By: 'Marvin'
Jan 06,2021
1 people found
this helpful
What an absolute shower of sh*t this company is... My daughter rents a flat through this shambles... The flat has now been condemned and she can't live in it... I personally have made hundreds of calls ( to which point my number now just gets ...
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“Great service...”

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Nov 21,2020
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Kimberley
By: 'Shopna'
Nov 21,2020
0 people found
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Have been dealing with Imogen and Kimberly who have been assisting me with trying to find a suitable property to buy and they have been very helpful. Always professional but also friendly at the same time. Thank you both....
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“Run...”

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Nov 20,2020
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Mahnoor
By: 'Alan'
Nov 20,2020
0 people found
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If you're trying to rent from then please run away. Dont believe in the good reviews as they are all fake. Bairsstow eve have left a review in my name which is fraud and fake I am shocked. After my bad experience, I thought let ...
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“Big thanks to Mahroon Chaudhry...”

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Aug 12,2020
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Mahnoor
By: 'Binal'
Aug 12,2020
0 people found
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I would like to say a big big thank you to Mahnoor Chaudhry for me a property that i was very insterested in the way she explained and found me a property i now can call home. The way everything went smoothly ,very good, fast ...
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“Barkingside staff...”

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Mar 22,2019
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By: 'RodnVal'
Mar 22,2019
0 people found
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All the staff at Barkingside were so supportive and we felt really valued as clients. They worked extremely hard for us....
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Comment on agent fees
Fair
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“Val...”

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Mar 14,2019
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By: 'Valnrod'
Mar 14,2019
0 people found
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The staff really care about their clients and work very hard to help in every way they can. They made sure everything went smoothly....
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“it was nice to have a female team...”

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Mar 03,2019
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Kimberley
By: 'Hilary'
Mar 03,2019
0 people found
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I chose Bairstow Eves as the sole agent to sell my house recently as they appeared to have the best understanding of the market for my type of property. They demonstrated excellent team work, as every one of the sales executives was up to speed ...
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“Customer satisfaction....”

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May 28,2018
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Kimberley
By: 'Miguelf.'
May 28,2018
0 people found
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Thank you Kimberley Money, Manager, for the excellent, professional, friendly assistance I experienced from all your outstanding "Team" providing outstanding service. Well done Barkingside....
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Comment on agent fees
In this vendor's experience......Excellent and well earned.
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“Kris did a fantastic job for me!!!He has helped ......”

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Feb 03,2018
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Kristofer
By: 'Gabi'
Feb 03,2018
0 people found
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Kris did a fantastic job for me!!! He has helped me a lot! I got all the help all the way to completion! I recommend it to everyone!!! Perfect job!!!...
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Comment on agent fees
Fees were quite high but everything was worth all pennies!
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“We were very happy that we found this Agency in ......”

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Mar 03,2017
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Kristofer
By: 'Rita'
Mar 03,2017
0 people found
this helpful
We were very happy that we found this Agency in Barkingside. Kristofer and Julia helped us a lot, they were very helpful and cooperative. When we first arrived in the office Kristofer straight away knew that what kind of flat suit for us, he was ...
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Comment on agent fees
usual, as it should be, I think
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“Excellent service very helpful from start to finish.Very professional ......”

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Mar 01,2017
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By: 'Joyce'
Mar 01,2017
0 people found
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Excellent service very helpful from start to finish.Very professional and knowledgeable.Kristofer kept me updated guidance.Efficient and reliable...
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Comment on agent fees
Fees very satisfactory
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“Kristofer was polite excellent from start .Very efficient and professional ......”

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Feb 16,2017
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Kristofer
By: 'Joyce'
Feb 16,2017
0 people found
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Kristofer was polite excellent from start .Very efficient and professional kept me updated from start to finish .Very patient knowledgeable...
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Comment on agent fees
Affordable fees
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“stay away, these guys are a cowboy outfit. very unscrupolous ......”

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Jan 11,2016
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By: 'dave1974'
Jan 11,2016
6 people found
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stay away, these guys are a cowboy outfit. very unscrupolous tatics to bump up price. didnt returns calls, gave me the run around, and wasted my time by unhonest practices. no point going through complaint process either....
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“Was compelled to write a review after terrible experience dealing ......”

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May 18,2015
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David
By: 'Simon99'
May 18,2015
4 people found
this helpful
Was compelled to write a review after terrible experience dealing with these guys. All smooth up to getting the offers or when money is concerned, then they refuse to answer the phone or return calls, almost ignoring correspondence so sale agreed elsewhere! Both myself and ...
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“I used David at bairstoweves to sell my flat in ......”

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Jun 29,2014
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David
By: 'Miss'
Jun 29,2014
0 people found
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I used David at bairstoweves to sell my flat in Barkingside. I found the service was first class, he sold my property within a reasonable timeframe and although the process did take some time to go through I Was kept up to date all the ...
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“Very unserious people in this branch . We've placed an offer ......”

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Feb 17,2014
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By: 'G'
Feb 17,2014
1 people found
this helpful
Very unserious people in this branch . We've placed an offer for a property then they said you should come to our office first so we approve you which was wired because we provide everything they need . The. We went to the office and no one ...
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“I approached Bairstow Eves with no knowledge on renting or ......”

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Feb 07,2014
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Jason
By: 'Hayley'
Feb 07,2014
0 people found
this helpful
I approached Bairstow Eves with no knowledge on renting or letting out a property. Julie and Jason were more than helpful and I feel they both went the extra mile to find me to perfect tenants. I would recommend them based on the high standard ...
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“The service from Bairstow Eve in Barkingside is shocking. We ......”

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Nov 28,2013
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Mark
By: 'Terry'
Nov 28,2013
2 people found
this helpful
The service from Bairstow Eve in Barkingside is shocking. We used them to sell our house and they were constantly trying to drop the price, telling us that all the decorative work, new bathroom, new kitchen did not add value to the property! I agree ...
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What agent could do to change your mind?
bimbo estate agent looks good but no skills, bully arrogant staff, lies, manipulation of buyers and sellers to be honest, the feedback would be to shred the whole staff list and start again
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“put an offer on a property, this was accepted, however ......”

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Nov 09,2013
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By: 'sienna'
Nov 09,2013
2 people found
this helpful
put an offer on a property, this was accepted, however a week later another person put an higher offer in, the estate agent failed to take it off the market. despite increasing my offer they put pressure on us to get a survey booked the ...
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“One of the worst service that you can get any ......”

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Oct 12,2013
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By: 'Frustrated'
Oct 12,2013
2 people found
this helpful
One of the worst service that you can get any private company. They are good till the deal is agreed. Then the problem starts. They will aggressively recommend their in-house mortgage broker and lawyer - Countrywide. They will promise that the you will have one ...
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“I had the same terrible experience with Mark Sherer. Very ......”

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Aug 13,2013
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By: 'disappointed'
Aug 13,2013
5 people found
this helpful
I had the same terrible experience with Mark Sherer. Very rude and aggressive. Too concerned with making money. Other staff behaved reasonably in comparison....
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“This branch is a joke!!! I dealt with Mark Sharer ......”

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Nov 22,2012
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Mark
By: 'believer'
Nov 22,2012
16 people found
this helpful
This branch is a joke!!! I dealt with Mark Sharer and found him very aggressive, rude and pushy. Tried to get more money out of me and when realised I am young but not stupid, became angry, spiteful and vindictive. Made his best to ensure ...
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What agent could do to change your mind?
Attitude change
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Bairstow Eves, Ilford IG6 2AD



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