0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Nov 19,2024
Nov 19,2024
0
people found
this helpful
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I rented a property for under two years. Tor Estates does an inspection of the property every three month with or without you being present. On one occasion I was away for a few days and the bathroom extractor fan had been left on by the agent. I had to call out pest control at my own expense when mice were entering the building from large holes in the panelling around water pipes. They refused to come and seal the pipes, implying that it was somehow my fault that the mice had got in.
On leaving the property, I was told I had to have a receipt for professional carpet cleaning. It was also suggested I pay for a deep clean, window cleaning, a cooker cleaner. I cleaned the property myself to a good standard and had the carpets cleaned as requested, although I felt this was beyond the expectation of what a tenant should be required to do. If the carpet was extremely dirty or stained, I would have felt that was fair. However, this was not the case. It seems the agent is avoiding paying for a post tenancy clean and making the tenant foot the bill. I then had to wait almost three weeks for the aagent to inspect the property due to her annual leave. Even though there were other agents available in her absence. If I had needed my deposit for another tenancy, it would not have been possible. I was then presented with a long list of what they felt was sub-standard cleaning and was told they would need to get a quote for a deep clean, jet blasting the concrete slabs on the patio. They said there was dust around skirting boards, all which I cleaned before I left 3 weeks before. I laughed at a few things that they said were substandard as I never used them and just put them back as I found them when I moved in. I feel sad for people who are put in this position and cannot afford to be or do not know there legal rights. There is a definite lack of compassion from this agency and an abuse of power. I would not recommend them to my enemy.
On leaving the property, I was told I had to have a receipt for professional carpet cleaning. It was also suggested I pay for a deep clean, window cleaning, a cooker cleaner. I cleaned the property myself to a good standard and had the carpets cleaned as requested, although I felt this was beyond the expectation of what a tenant should be required to do. If the carpet was extremely dirty or stained, I would have felt that was fair. However, this was not the case. It seems the agent is avoiding paying for a post tenancy clean and making the tenant foot the bill. I then had to wait almost three weeks for the aagent to inspect the property due to her annual leave. Even though there were other agents available in her absence. If I had needed my deposit for another tenancy, it would not have been possible. I was then presented with a long list of what they felt was sub-standard cleaning and was told they would need to get a quote for a deep clean, jet blasting the concrete slabs on the patio. They said there was dust around skirting boards, all which I cleaned before I left 3 weeks before. I laughed at a few things that they said were substandard as I never used them and just put them back as I found them when I moved in. I feel sad for people who are put in this position and cannot afford to be or do not know there legal rights. There is a definite lack of compassion from this agency and an abuse of power. I would not recommend them to my enemy.
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Latest Reviews
19th Nov 2024
reviewed by 'F Job'
14th Oct 2023
reviewed by 'Craig'
Opening Hours
Address
Tor Estates
20 High Street
Glastonbury
Somerset
BA6 9DU
01458 888020
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 50% | £750 | £750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- BA6
- BA16
- BA5
- BA4
- TA11
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 19,2024
Nov 19,2024
0
people found
this helpful
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I rented a property for under two years. Tor Estates does an inspection of the property every three month with or without you being present. On one occasion I was away for a few days and the bathroom extractor fan had been left on by ...
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Oct 14,2023
Oct 14,2023
2
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I rented a property managed by Tor Estates for 2 years. They were very slow to respond to any maintenance queries, e.g. took 2 months to repair a garage door. Lights not working in the same garage for over a year. Unnecessary and intrusive inspections every 3 ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:44 AM 06/03/2014 by Gavin Sweeney
