Both Vinh and Charlotte were on hand throughout the entire process, from initial viewings to being given our keys. They were always in touch should we require any assisitance whatsoever, and were always polite and willing to sort any problems we had. Vinh in particular arranged a second viewing the same night when our third housemate was late home from work; it was much appreciated as we put the offer in the very next day! Would definitely recommend in the future. Thanks both!