Having found my perfect flat along with my boyfriend we hurriedly went to the office to make an offer and hand over £500 to the \'nice man\' in order to secure our offer. When our offer unfortunately fell through, (it seems the estate agents had been more concerned with taking our money than doing some research in to whether it would be possible or not for us to move in to our new home) we where promised a refund within 3-5 working days. At first I was not stressed as I believed the money would be returned within the time specified and my boyfriend and I focused our efforts on finding another flat. After extensive searching, we found the perfect place to live, in many ways better than the first flat, although slightly more expensive - we made the offer, filled in the forms. However, the money which we are relying on to pay our rent on the new flat has not been sent. LAURISTONS STILL HAVE KEPT HOLD OF OUR £500 POUNDS!!! 2 weeks later their extremely now rude manager (he was not so rude when he was taking our money) now gets shirty with us on the phone when we dare ask where our money is. I feel truly let down and ripped off, as we are now A) £500 down AND B) we don\'t have a place to move in.