James has been incredibly attentive and helpful with our offer on the flat, which we now have moved in and very pleased with. He first of all explained the process of making an offer and negotiations very well, which gave us much needed reassurance. He then liaised between the landlord and us, trying to reach an agreement on the price and later a satisfactory conclusion on the tenants\' references. Throughout the process we felt we could also reach him on his mobile phone if we had any problem at all and that he would keep us in the lop with regards to any progress or new information - we would get one phone call every day or two, exactly what we needed and not too much to interrupt our work. He was perfectly polite, friendly and open, and it has been a great pleasure renting the flat from James. I would certainly recommend anyone we know wishing to rent in the Bermondsey / Borough area to go directly to James for his professional service and help. Many thanks for everything.