Apr 29,2013
Apr 29,2013
1 people found
this helpful
Unfortunately my partner and I didn\'t have a good experience with Townends as I felt it was a long process that could have been done quicker. They made many mistakes within my contract and were not very efficient. I felt I was being passed around the company and not knowing who I was talking to half the time. I was the one constantly chasing for information when it should really be the other way round with them keeping me informed with any developments. They added unnessary charges and made it very difficult to change payment dates etc. To top it off when we had the inventory, they were half an hour late. Luckily our Landlord turned up with the keys and to tell us what was happening. Overall I\'m not very happy with them and will try to steer clear of them in the future. Too much hassle.
What agent could do to change your mind?
Developed more of a relationship with us. Be more efficient.
Was this helpful? Yes
By: Townends Estate Agents
Apr 29, 2013
Dear Tenant4,

I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters with a view of resolving the concerns. In order to do this, there is additional information such as your name and the address of the property that I require, therefore please feel free to contact me personally by email lmcneal@townends.co.uk or call 01932 736553.

Kind Regards

Luticha McNeal
Director of Property Management

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15a Station Road Sunbury-on-Thames
TW16 6SB

01932 785 171

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