I too have had a similar poor experience with this company and especially with Julia. I was a tenant for three years and throughout that time had nothing but trouble with the property and the complete lack of help from London Stone to solve any of our problems. An example of this was when our heating system stopped working within the property and took us days to get any response from London Stone. Julia herself is rude and unpleasant to deal with and is only worried about protecting herself and her the landlord. A really poor service and unpleasant to deal with.