We also rent a property from Pearl & Coutts and also dealt with Dorien. We have always found him to be pleasant, courteous and polite. We had a serious electrical problem and an emergency electrician was sent within 24hrs. In all other matters, whilst several chases and some prodding was required, we have not had a problem. We did several improvements to the property during our 2 year stay and found Pearl & Coutts to be quite reasonable.