“Disappointing Experience...”
1 Star Review
Oct 23,2024
By:
'Grace'
Oct 23,2024
Branch: London, 41 Walm Lane
Services: They manage our building
Sold price: £3000
Would you recommend?: No
Postcode: NW2
Branch: London, 41 Walm Lane
They manage our building
Sold price: £3000
Postcode: NW2
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I had a disappointing experience with Parkinson Farr. I was a good tenant for the 12 months I lived in one of their managed properties— paid my rent on time, helped with access for maintenance, and kept the shared house in good condition. Despite this, I was treated dishonestly and unfairly during a difficult time in my life.
I was laid off from my job during my tenancy, which meant I wasn't sure where my next job would be. I received a large settlement from my former employer, so I could still pay my rent. Wanting to be upfront, I called Riccardo at Parkinson Farr well ahead of our contract expiring to explain my situation, that most likely I would be able to stay another full year, and discuss potential options, including finding a replacement tenant if needed. My housemates were fully aware of my situation, so there was no secrecy involved.
Within 20 minutes of my call, Paul (another Parkinson Farr employee) called one of my housemates and falsely told them that I had said I was moving out and doing so behind their backs, claiming I had been “sheepish” on the phone. This blatant lie was intended to create unnecessary tension and force me out of the house. Fortunately, my housemates and I quickly resolved the situation, as they already knew my position, but I was left feeling confused and blindsided by Riccardo and Paul's actions.
Despite my efforts to handle things amicably, Parkinson Farr's communication was dishonest and self-serving. I had to chase them multiple times for a reference, even though I'd always paid my rent on time. Additionally, they acted unprofessionally when, without notifying me, they instructed one of my housemates—who was not the lead tenant—to inspect my room for damage (which of course there was not any).
Their handling of my situation lacked empathy, and reading other low-rated reviews, it's clear that this is a pattern with Parkinson Farr—they prioritize profit over people and lack basic human decency.
If you're looking for property managers or letting agents in Willesden, I highly recommend looking elsewhere. Having lived in the area for a long time, I know there are many trustworthy, empathetic companies who won't treat you as just another transaction.
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