I went early in the morning (9.30 am), and Aliette welcomed me well.
She speaks French so it was a nice surprise because I am French.
She found me 10 viewings of self-contained flats.
So the day after, I could rent a flat which match with my criteria.
It was a fast and efficient service.
However, before coming to flatland, i think you must have an idea of what type of property you are looking for and what is your budget in order to make a selection of all the properties available flatland has.