Cosgroves
Southsea Lettings, Portsmouth, PO5
2/5, 20 reviews
25% recommended
100% lettings valuation accuracy
71% lettings fee satisfaction

“It's not just the students they rip off - it's ......”

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Apr 26,2013
Minithumbdown
By: 'SBateman'
Apr 26,2013
5 people found
this helpful
It's not just the students they rip off - it's other tenants and landlords too!
I don't even know where to begin: I've lived in the property for a year and have only JUST had a smoke alarm fitted. I went without hot water and heating for 9 nine days because they refused to call out an emergency electrician. When they finally did send someone it was a gasman (I live in an all electric flat!)
I have had faulty lighting which took them over 3 months and several e-mails to fix.
Because it is a small property it suffers from condensation although I use the extractor fans all of the time. Their advice (in January in the middle of the bad snow we had) was 'keep the windows open and wipe the walls down!!
I've since had an e-mail requesting that I keep the windows open at all times, despite below average and often freezing temps!
The manager of the building (the flats are separate but the building is owned as one) never has a polite word for them. The previous tenant of my flat, in a drunken argument with his girlfriend, completely destroyed the communal areas and Cosgroves refused to compensate him. I'd forgive most of this if it wasn't for the absolutely disgraceful customer service they provide. The director, Kara, is the worst! I've never had a pleasant conversation with any of them. I'm on a rolling contract and I'm only staying because I'm just about to finish a university course so don't have time for the stress of moving but as soon as I'm finished I'm getting out and won;t be using them again. I know I'll have a horrific time getting any of my deposit back as they will be terrible in this regard too despite the fact that the flat is in better condition now then when it was when I moved in.
Do not use them - please. Renting is never easy and I'm sure every agent has their faults but these guys really do take the biscuit!
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Opening Hours
Address

Cosgroves
49-51 Osborne Road
Southsea,Portsmouth
Hampshire
PO5 3LS
02392 827827

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 71% £625 £1,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 3 9 0 0 0 0 0 6
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“BEREAVED POTENTIAL TENANT...”

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Apr 24,2019
Minithumbdown
By: 'Ayo Itoya'
Apr 24,2019
0 people found
this helpful
I was interested in a property but unfortunately got bereaved I had made a security deposit and was due to relocate to Portsmouth. Due to this unfortunate family situation, I was unable to move but immediately got in touch and informed them of my situation, ...
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Comment on agent fees
You are informed of the fee structure prior to commitment so I have no issue with it
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“Great experience - thank you to all the letting team...”

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Nov 07,2018
Minithumbup
By: 'Natasha Hawkes & Stephen Lumsden'
Nov 07,2018
0 people found
this helpful
We rented through Cosgroves for 14 months. It was a great service from the start to the end. They were prompt in their response professional and friendly to any questions or queries. We would highly recommend them. We have relocated to North Yorkshire and If we ...
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Comment on agent fees
Good
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“Excellent service from Trevor at Cosgroves, we had a particular ......”

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Jan 19,2018
Minithumbup
By: 'Julie P'
Jan 19,2018
1 people found
this helpful
Excellent service from Trevor at Cosgroves, we had a particular requirements to move quickly and he pulled out all the stops to get us moving quickly. Would highly recommend using this Estate agents. Great friendly service. Brilliant....
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Comment on agent fees
Brilliant
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By: Maria Rogers
Jan 19, 2018
View all comments (1)
Received excellent customer service from Cosgroves and in particular Trevor! Fully recommend them and would use again. I am in the industry and they are top of their game in the city and have the loveliest professional and customer focused staff! Thanks Cosgroves 5***** ...

“We have recently moved into a flat in Southsea that ......”

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Oct 07,2017
Minithumbup
By: 'Gordon Blunn'
Oct 07,2017
2 people found
this helpful
We have recently moved into a flat in Southsea that is let through Cosgroves . Cosgroves offered a very smooth and professional service. In particular Trevor Graham who was in charge of the letting was excellent. Cosgroves were very responsive, helpful and carried out any remedial ...
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“Cosgroves are very rude and are always on the side ......”

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Jul 05,2017
Minithumbdown
By: 'Jenny Labelle'
Jul 05,2017
1 people found
this helpful
Cosgroves are very rude and are always on the side of the Landlord. They have continuously ignored our concerns by not answering and just sending out rude letters. All they want is your money. They do not know any property law or Acts. They guess ...
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Comment on agent fees
bad, they want their money but they are not willing to earn it.
Was this helpful? Yes
By: Katie Dartmouth
Jul 11, 2017
View all comments (1)
We have no record of a tenancy under this name. If you can provide your property address and the specific nature of your complaint we will be more than happy to investigate. We were the first agent to become accredited to Portsmouth City Council and meet very high levels of service to maintain this accreditation. Regards, Cosgroves ...

“I tried to rent two different properties, they kept telling ......”

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Feb 13,2017
Minithumbdown
By: 'Maria'
Feb 13,2017
1 people found
this helpful
I tried to rent two different properties, they kept telling me different things bout the properties being available or not and when I went to the office to actually rent one of them as I was already desperate, they told me that one wasn't available ...
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“Very slow to answer emails. Poor quality control visits. when ......”

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Sep 24,2015
Minithumbdown
By: 'beach dude'
Sep 24,2015
3 people found
this helpful
Very slow to answer emails. Poor quality control visits. when asked for a break down of the annual expenditure the conversation became very passive aggressive and defensive towards me. after over a month of multiply emails I am still trying to get this from them. ...
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What agent could do to change your mind?
transparency and coming good on their word
Attached Filesnbsp;
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“Rented a flat in Fratton park area - when keys ......”

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Apr 22,2015
Minithumbdown
By: 'Dr. S'
Apr 22,2015
1 people found
this helpful
Rented a flat in Fratton park area - when keys were handed over to me, I was notified of a potential leak in the bathroom, which Cosgroves wanted me to sort out by liaising with the building company assigned to evaluate the problem. Both the ...
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Comment on agent fees
Admin fee for everything they do! i'm surprised they dont charge a fee to pick your call up!
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“Cosgroves have managed our flat for 10 years, and in that ......”

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Jul 31,2014
Minithumbup
By: 'Thorpe'
Jul 31,2014
1 people found
this helpful
Cosgroves have managed our flat for 10 years, and in that time we have found them to be efficient, helpful and approachable. They have dealt with minor problems and repairs promptly, and have contacted us to ask our permission before carrying out more expensive ones. We ...
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Comment on agent fees
Very reasonable.
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“I would like to bring a little balance to some ......”

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May 02,2014
Minithumbup
By: 'luke bennett'
May 02,2014
3 people found
this helpful
I would like to bring a little balance to some of the negative reviews i have seen recently posted.firstly i have often found this company friendly and helpful.they are not without shortcomings but i have often found them to be a company that ...
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“Our experience with Cosgroves has been extremely negative. The main ......”

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Feb 11,2014
Minithumbdown
By: 'A disappointed former tenant'
Feb 11,2014
3 people found
this helpful
Our experience with Cosgroves has been extremely negative. The main reason is that they are completely inept in what they do. We realised that from very beginning when, after paying the first rent to the landlord, we got a letter informing me of a "late ...
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“This is the worst letting and estate agent I have ......”

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Oct 04,2013
Minithumbdown
By: 'Chris'
Oct 04,2013
3 people found
this helpful
This is the worst letting and estate agent I have had the misfortune to have dealings with. Myself, my partner and our 6 month old son moved into a property in good faith and immediately had to report broken panes of glass, missing door handles, broken ...
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What agent could do to change your mind?
Provided a customer focused service. Obey the laws of their industry.
Attached Filesnbsp;
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By: Katie
May 01, 2014
View all comments (1)
We would like to publish the response from Portsmouth City Council Housing Standards: - Hi Chris Thank you for this email, I went back to Cosgroves office’s yesterday after our meeting and had a chat with Brendan the owner, so hopefully any animosity will be cleared up. As I said yesterday, in my opinion Cosgroves are one of the best agents in the city, and we rarely receive complaints against them, and any complaint that is received is usually dealt with in a prompt curious manner. A ...

“After our house was broken into, the police officer advised ......”

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Jul 25,2013
Minithumbdown
By: 'meli'
Jul 25,2013
5 people found
this helpful
After our house was broken into, the police officer advised us that our door was not safe and we should have a deadlock installed, so I called the agency and they said that we would have to pay for the new lock as the current ...
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What agent could do to change your mind?
I just feel that this particular agency has only the interest of the landlords in mind. We have not felt that they are willing or interested to deal with our issues at any point.
Attached Filesnbsp;
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“It's not just the students they rip off - it's ......”

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Apr 26,2013
Minithumbdown
By: 'SBateman'
Apr 26,2013
5 people found
this helpful
It's not just the students they rip off - it's other tenants and landlords too! I don't even know where to begin: I've lived in the property for a year and have only JUST had a smoke alarm fitted. I went without hot water and ...
read full review
Was this helpful? Yes

“As 5 students moving into our new house we expected it ......”

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Mar 22,2012
Minithumbdown
By: 'ChinUpCosgroves.'
Mar 22,2012
4 people found
this helpful
As 5 students moving into our new house we expected it to be clean, also boasting about the fact that we'd have a dishwasher which to this day has still not been fixed. Upon moving in sinks and sides were dirty and the carpet smelt damp ...
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What agent could do to change your mind?
Compromising now and again, perhaps a level of understanding because by acting the way you have we would never rent from you again and bad word of mouth is the worst thing for a business
Attached Filesnbsp;
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“Cosgroves have gone out of their way to be rude ......”

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Aug 08,2011
Minithumbdown
By: 'COB'
Aug 08,2011
6 people found
this helpful
Cosgroves have gone out of their way to be rude and unhelpful. All we were expecting was a clean apartment to move in to, they could not provide this, and made it out to be our fault for moving in, please if you insist on ...
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What agent could do to change your mind?
cleaned the apartment as promise. assumed responsibility for not having the work done. got the work done, instead of sending nasty e mails to myself and other occupants, claiming no responsibility
Attached Filesnbsp;
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“My friends are using them and wish they could get ......”

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Jul 12,2011
Minithumbdown
By: 'rabit'
Jul 12,2011
5 people found
this helpful
My friends are using them and wish they could get out of the contract. Lucky they have taken some photos of the state of the place that was promised to be in good condition. Don't pay them any money until you see the place in ...
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By: Cosgroves
Oct 12, 2012
View all comments (3)
Cosgroves are the first agent in Portsmouth to become accredited to Portsmouth City Council. We maintain a very high standard of Health & Safety in order to remain PCC's most recommended agent. If your claims were true this would not be possible. Please direct any comments to them directly at las@portsmouthcc.gov.uk. We would welcome 'your uncle' if indeed he wishes to talk to us further. Kind regards, Cosgroves. ...

“Just terrible, do not even try to get the property ......”

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Jan 10,2011
Minithumbdown
By: 'zurkey'
Jan 10,2011
3 people found
this helpful
Just terrible, do not even try to get the property from them because you will regret it. Just rip off en of....
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“I'm a student and we rented a three bedroom house ......”

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Nov 03,2010
Minithumbdown
By: 'hassan'
Nov 03,2010
0 people found
this helpful
I'm a student and we rented a three bedroom house from Cosgroves and we paid them ...
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By: ReliableRenter
May 20, 2012
View all comments (2)
What a sarcastic comment by Cosgroves there. Guess the other reviews regarding attitude problems are on the ball. ...

“...”

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Nov 05,2008
Minithumbdown
By: 'doll20'
Nov 05,2008
0 people found
this helpful
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Cosgroves, Portsmouth PO5 3LS


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