1 Star Review
Sep 04,2024
By:
'L'
Sep 04,2024
Branch: London, 11 Westferry Circus
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E14
Branch: London, 11 Westferry Circus
Lettings (as a Tenant)
Postcode: E14
3
people found
this helpful
What can I say about JLL?
Very unprofessional beyond my worst expectations. It started from the very beginning but I wasn't paying much attention; from a flat that didn't have the full furnishings for the first few weeks to receiving an email saying I didn't pay my first monthly payment (seems they have deficiencies in their process of monitoring the payments received). Some facilities in the building were closed for maintenance for extended periods during my tenancy and as you can imagine, no compensation was received for that.
Things had been quiet after that as I had been paying the monthly rental payments before the due date and no communication with them, thanks god!
Then came the end of tenancy procedures. By that time and as a person acting in good faith, I hadn't been paying lot of attention to the deficiencies listed above, naïve me!. The end of tenancy was a hell of a pain. They made every possible attempt to make my experience very annoying. The inventory report (checking that all items were present and in good condition) was very poor. The report itself contained items that had already been replaced by them; the report mentioned such items as missing and I had to dig through my emails to send the landlord such evidence (i.e. doing their job for them). The report also worked on exaggerating anything found to prove that the flat was unclean; for example, saying that placements and coasters were unclean. How are these expected to be after years of usage? These are disposables! Accordingly they hired a cleaner and charged me a hefty price while the findings of the report were either unsubstantiated or immaterial. Think of it, stocktaking companies and cleaning companies need to get some work!
Raising the issues with JLL they were either passive or supporting the landlord's views. Not responding to my emails (or responding to the questions that suit them and ignoring other questions), They didn't manage the communication with the landlord who was keen to deduct hefty amounts for a bulb that needed to be changed or a piece of cutlery that was lost (although I left lot of additional cutlery, crockery and even electric equipment as I wasn't able to take with me. They only had one response; agree with the landlord! In short, they only care about the landlords!
Finally, my view is:
avoid at all costs; find another agent.
3
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