Keatons
Stratford, London, E15
4.3/5, 87 reviews
83% recommended
75% sales valuation accuracy
91% sales fee satisfaction
79% lettings valuation accuracy
79% lettings fee satisfaction

“Looking at a few properties and was extremley impressed with ......”

Share on :
Jun 17,2010
Minithumbup
By: 'Vela'
Jun 17,2010
0 people found
this helpful
Looking at a few properties and was extremley impressed with the manner that I was dealt with - both professional and inteligence by Vishal. Was always available when required and would commit to viewings and times.

Also gave me options and have felt that I have been looked after as a customer rather than Keatons looking to make profit.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Keatons
152-154 The Grove
Stratford,London
Greater London
E15 1NS
020 8534 7788

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 91% £250,000 £415,000
Lettings 79% 79% £1,100 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 2 29 11 7 0 18 0 5 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TPOS Sales TPOS Lettings TPOS TDS SAGEagent
Latest Properties

No Properties

“Responsive and Professionalism...”

Share on :
Nov 25,2020
Minithumbup
By: 'Arindam Ghosh'
Nov 25,2020
0 people found
this helpful
Really responsive and professional Agency. Keeley is super dedicated and committed. She has responded even during her off working hours and that too pretty quickly. Overall professionalism at its best. Keatons highly recommended....
read full review
Was this helpful? Yes

“Keeley Shaw...”

Share on :
Jul 23,2020
Minithumbup
By: 'Graham Seaton'
Jul 23,2020
0 people found
this helpful
I would like send a review of your staff member Keeley Shaw. Recently she helped me recover some valuable books which were sent to the wrong address (a property you sold for me in 2005) She very kindly contacted the current owner who dropped the books ...
read full review
Was this helpful? Yes

“I have recently moved into a property managed......”

Share on :
Jun 26,2020
Minithumbup
By: 'Menaka Padmanathan'
Jun 26,2020
0 people found
this helpful
I have recently moved into a property managed by Keatons and have had a great experience so far. Shani was very helpful and prompt with replying to my emails throughout the whole process. I found the whole process quite smooth and they kept me updated ...
read full review
Was this helpful? Yes

“Tenancy Renewal Experience...”

Share on :
Jun 23,2020
Minithumbup
By: 'Charlie Ilett'
Jun 23,2020
0 people found
this helpful
Keatons have been persistent and patient with us during the renewal of our tenancy during a difficult and uncertain time. Abhijit it has dealt with things in a polite and timely fashion....
read full review
Was this helpful? Yes

“Couldn't be happier!...”

Share on :
Jun 06,2020
Minithumbup
By: 'Jessica Ballard'
Jun 06,2020
0 people found
this helpful
I couldn't have wished for a better experience of getting an offer accepted for my first flat! First impressions count and from the off Ryan was patient, professional, supportive and super friendly. Throughout our comms. and during the viewing he came across as honest, trustworthy ...
read full review
Was this helpful? Yes

“Consistently Great.Shani and her team are g......”

Share on :
Jun 05,2020
Minithumbup
By: 'Rachel Mowat Smith'
Jun 05,2020
0 people found
this helpful
Consistently Great. Shani and her team are great to work with. We feel informed and updated at all times. When anything needs attending to on behalf of ourselves or our tenants we are offered advice and options. Excellent communication and follow up. We know our ...
read full review
Was this helpful? Yes

“From the beginning my experience with Keatons......”

Share on :
Jun 04,2020
Minithumbup
By: 'Nicola'
Jun 04,2020
0 people found
this helpful
From the beginning my experience with Keatons has been excellent. I was helped by Shani Pinnock. Shani was really helpful and supportive, she listened to all my questions, and answered everything. The rental application was straightforward and the property I have now moved in to ...
read full review
Was this helpful? Yes

“Shani was really helpful and patient through ......”

Share on :
Apr 30,2020
Minithumbup
By: 'Pietro Aprea'
Apr 30,2020
0 people found
this helpful
Shani was really helpful and patient through the whole process! Connected us to the previous tenants when necessary and answered all the questions we had, having to move under these unusual circumstances. Highly recommend this agency!...
read full review
Was this helpful? Yes

“Best estate agents I came across by far- supe......”

Share on :
Mar 08,2020
Minithumbup
By: 'Johanna'
Mar 08,2020
0 people found
this helpful
Best estate agents I came across by far- super helpful and generally much more informed than others in the area....
read full review
Was this helpful? Yes

“We've had a great experience with Will Jasper......”

Share on :
Feb 13,2020
Minithumbup
By: 'Renata'
Feb 13,2020
0 people found
this helpful
We've had a great experience with Will Jasper. Unlike other agents, we didn't feel pressured by Will to book a second viewing or make an offer on the house. Will is friendly, helpful and answered all of our questions very quickly which led to our ...
read full review
Was this helpful? Yes

“Helpful, flexible, knowledgable...”

Share on :
Jan 31,2020
Minithumbup
By: 'David Terrar'
Jan 31,2020
0 people found
this helpful
We've been looking in the Stratford and Forest Gate area, and Will has taken me on a few viewings and got to know exactly what we are looking for. Unfortunately we lost an ideal house to someone who could move to exchange quicker, but Will ...
read full review
Was this helpful? Yes

“Ryan has been super around the purchase of ou......”

Share on :
Jan 28,2020
Minithumbup
By: 'Paul Maguire'
Jan 28,2020
0 people found
this helpful
Ryan has been super around the purchase of our new house. He has gone above and beyond when another agency had the listing and was still showing it to potential buyers when we had already sale agreed. Thank you...
read full review
Was this helpful? Yes

“Ryan has always been on time to the viewings ......”

Share on :
Jan 20,2020
Minithumbup
By: 'lauren karl'
Jan 20,2020
0 people found
this helpful
Ryan has always been on time to the viewings and easily reachable. He has always gotten back to me in a timely fashion with any questions I had. Found him really kind and friendly....
read full review
Was this helpful? Yes

“Falon at Wanstead branch...”

Share on :
Jan 15,2020
Minithumbup
By: 'Claire Victory'
Jan 15,2020
0 people found
this helpful
Falon at Wanstead branch has been extremely helpful throughout the whole letting process. Always available by email or phone and quick to answer our queries....
read full review
Was this helpful? Yes

“Keatons Stratford do not care about landlords......”

Share on :
Jan 06,2020
Minithumbdown
By: 'Lea'
Jan 06,2020
2 people found
this helpful
Keatons Stratford do not care about landlords or tenents. Poor information and communication, most issues are blocked with "it's just wear and tear" when in reality it is not. Managing service isn't worth the money and problems starts with the first call/email when agents ...
read full review
Was this helpful? Yes

“Percy from Keaton’s has been great throughout......”

Share on :
Dec 19,2019
Minithumbup
By: 'Ellen McLeod'
Dec 19,2019
0 people found
this helpful
Percy from Keaton’s has been great throughout the whole letting process! He’s always been quick to respond to emails and phone calls and is incredibly informative professional and friendly. Everything has happened very quickly with clear communication throughout the whole team. Renting in ...
read full review
Was this helpful? Yes

“Shani Pinnock...”

Share on :
Oct 21,2019
Minithumbup
By: 'El'
Oct 21,2019
0 people found
this helpful
The main person we were in contact with was Shani and she was so nice to work with. She's really competent, friendly and quick to get back to you. She made us feel like a top priority when we needed her and we are so ...
read full review
Was this helpful? Yes

“I have had a very positive experience dealign......”

Share on :
Oct 15,2019
Minithumbup
By: 'Taylor Hooper'
Oct 15,2019
0 people found
this helpful
I have had a very positive experience dealign with Keatons. Finding a house is always stressful and Shani made it as easy as possible and we found a house that we really like. She is always quick to respond and great to deal with. I ...
read full review
Was this helpful? Yes

“Overall experience with Keatons has been posi......”

Share on :
Oct 05,2019
Minithumbup
By: 'Vladimira Kadlecova'
Oct 05,2019
0 people found
this helpful
Overall experience with Keatons has been positive, very professional and quick approach. The whole referencing process went smoothly and we received our tenancy agreement within a couple of weeks. Keatons staff is always happy to help and resolve any issues. The only disappointment was that ...
read full review
Was this helpful? Yes

“Shani Pinnock...”

Share on :
Sep 12,2019
Minithumbup
By: 'Michael Allan'
Sep 12,2019
0 people found
this helpful
I found Shani to be very efficient and pro-active. Communication was excellent. She was a pleasure to deal with during the whole letting process....
read full review
Was this helpful? Yes

“Excellent Service...”

Share on :
Sep 04,2019
Minithumbup
By: 'Nnamdi Olefofo'
Sep 04,2019
0 people found
this helpful
First time using Keatons as a Landlord, from start to finish the service has been excellent. Very pleased with the professionalism....
read full review
Was this helpful? Yes

“Outstanding staff, tireless work to get our h......”

Share on :
Sep 04,2019
Minithumbup
By: 'Sophie Oleforo'
Sep 04,2019
0 people found
this helpful
Outstanding staff, tireless work to get our house rented out to the right people. Shani really knows her stuff, has been reliable, communicative and is a pleasure to deal with....
read full review
Was this helpful? Yes

“Everyone was really helpful and supportive an......”

Share on :
Sep 03,2019
Minithumbup
By: 'Qura-tul ain Butt'
Sep 03,2019
0 people found
this helpful
Everyone was really helpful and supportive and made the whole process seem easy. The family enjoyed making a profile about themselves....
read full review
Was this helpful? Yes

“Friendly and professional...”

Share on :
Aug 29,2019
Minithumbup
By: 'Rupert Jaques'
Aug 29,2019
0 people found
this helpful
All of the staff at their Stratford office are extremely helpful and professional. They have successfully assisted me on many occasions and I would always look to them for my housing needs....
read full review
Was this helpful? Yes

“We just rent a house, and I wanna thank all t......”

Share on :
Aug 23,2019
Minithumbup
By: 'Loredana Zsofi'
Aug 23,2019
0 people found
this helpful
We just rent a house, and I wanna thank all the team they where very helpful! And specially to Shani ho was there for us whit everything thank you!...
read full review
Was this helpful? Yes

“A good working relationship...”

Share on :
Aug 07,2019
Minithumbup
By: 'Craig Douglas'
Aug 07,2019
0 people found
this helpful
I have worked with Keatons for 5 years now and they have always been helpful, efficient and good at what they do. My latest experience letting out a newly refurbished house has been as good as ever....
read full review
Was this helpful? Yes

“Brilliant service...”

Share on :
Jul 11,2019
Minithumbup
By: 'Samuel Howe Barrett'
Jul 11,2019
0 people found
this helpful
Excellent service from the beginning. All staff are accommodating and try and do the best for their clients. Recently moved to a flat using the Stratford branch and were looked after so well by Shani and Stevie. Would recommend 100% Sam, Ryan & Giorgio...
read full review
Was this helpful? Yes

“We have been using Keatons excellent lettings Services...”

Share on :
Jun 25,2019
Minithumbup
By: 'Perry'
Jun 25,2019
0 people found
this helpful
We have been using Keatons excellent lettings service for some years to rent out our clients properties and would highly recommend them to anyone looking for a real Professional service the letting agents Luke and Shani at the Keatons Stratford Branch, did an meticulous and ...
read full review
Was this helpful? Yes

“This review relates to the actions of James C......”

Share on :
Jun 24,2019
Minithumbup
By: 'A Client of Keatons'
Jun 24,2019
0 people found
this helpful
This review relates to the actions of James Carpenter who is a Property Manager at Keatons. We have been delighted at the way James has handled an issue with a leak at our property in Stratford. He was quick to inform us of the leak, ...
read full review
Was this helpful? Yes

“RUDE Company...”

Share on :
Jun 08,2019
Minithumbdown
By: 'max'
Jun 08,2019
1 people found
this helpful
the manager Max from the stratford office was the rudest man i have ever come across. he shows up at my home to give a valuation and spent a total of 9 mins on site refused to talk or even acknowledge me and would only deal ...
read full review
Comment on agent fees
didn't stay long enough to be told about fees or terms
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Keatons Customer Complaints Procedure



If you have a complaint about the service you have received from Keatons, you should put your concerns in writing to the departmental manager.


The grievance will be acknowledged within 3 working days and then investigated and replied to within 15 days.


If you remain dissatisfied with the result of the internal investigation, please email headoffice@keatons.com. You will receive an acknowledgment email and your complaint will be reviewed.


A full investigation will take place and a letter will be sent confirming our final view point within 21 days of the acknowledgement letter.


In the unlikely event that you remain dissatisfied with the final view point of your complaint, you can write to The Property Ombudsman within six months from the date of our final letter, they will review your complaint and advise of their decision. www.tpos.co.uk

Last updated at 3:01 PM 22/02/2018 by Claire Mardle

Awards won by Keatons, London E15 1NS


As Seen On

Find the Best Agent to
Sell or Rent Your Home