Portico
Acton, London, W3
4.7/5, 100 reviews
97% recommended
87% sales valuation accuracy
98% sales fee satisfaction
60% lettings valuation accuracy
75% lettings fee satisfaction



Property Features


“I am selling my property with Bushells in Acton and ......”

Share on :
Apr 25,2013
Minithumbup
By: 'Sue'
Apr 25,2013
1 people found
this helpful
I am selling my property with Bushells in Acton and have now finally exchanged. They have been incredibly supportive and helpful during a very difficult and prolonged period. This particular transaction was made very uncertain and stressful by my vendor's agent (not Bushells). I would be delighted to recommend them to any prospective buyer or seller I cannot recomment them too highly for their professionalism and dedication (unlike my vendor's agent).
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Portico
137 High Street
Acton,London
Greater London
W3 6LY
020 8993 6767

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 87% 98% £185,000 £994,000
Lettings 60% 75% £1,150 £1,325
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 0 2 2 50 0 34 0 2 1
Areas covered
  • W3
  • W7
  • W5
  • W13
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS SAGEagent
Latest Properties

No Properties

“Mr azzarone...”

Share on :
Jul 06,2018
Minithumbdown
By: 'Mr'
Jul 06,2018
2 people found
this helpful
I left my property on 5th June, I received my check out email few days later. Is gone 1 month now and portico didn't let us know nothing about our deposit . We try to call ,email ,voice mail but nothing . I always paid on time , always ...
read full review
Comment on agent fees
Bad
Was this helpful? Yes

“I have a problem of mould in the house and ......”

Share on :
Dec 12,2017
Minithumbdown
Alena
By: 'Luigi'
Dec 12,2017
1 people found
this helpful
I have a problem of mould in the house and the inspector visit said clearly that there was a problem with the wall isolation . I m waiting more then 2 months now , after several calls , email and going to talk in the agency, nobody did nothing ...
read full review
Was this helpful? Yes
By: Sam Bell
Jan 10, 2018
View all comments (1)
Hi Luigi, I am sorry to hear this. I have spoken to Property Management who will be in touch to resolve the issue. Thanks ...

“Kinga was helpful and supportive throughout the whole process. It ......”

Share on :
Nov 20,2017
Minithumbup
By: 'Altan'
Nov 20,2017
3 people found
this helpful
Kinga was helpful and supportive throughout the whole process. It was my first time letting a house in the UK and she was always available for a quick explanation or anything of the sort....
read full review
Was this helpful? Yes

“When it came to finding new tenants for our flat ......”

Share on :
Jul 05,2017
Minithumbup
Alena
By: 'Gareth'
Jul 05,2017
3 people found
this helpful
When it came to finding new tenants for our flat Alena was extremely helpful and very prompt in all our dealings with her. We were very impressed....
read full review
Was this helpful? Yes

“I am an elderly widow; it was with hesitancy I ......”

Share on :
Jun 13,2017
Minithumbup
By: 'Ann'
Jun 13,2017
3 people found
this helpful
I am an elderly widow; it was with hesitancy I walked into the Acton Branch of Portico. I was nervously embarking on a Big, big decision. I was considering selling my home in Berrymead Gardens, Acton, in order to purchase a new build luxury flat ...
read full review
Comment on agent fees
Very good value for money
Was this helpful? Yes

“I find MR JOSEF WHITE very helpful , very quick and ......”

Share on :
Mar 20,2017
Minithumbup
By: 'AK'
Mar 20,2017
3 people found
this helpful
I find MR JOSEF WHITE very helpful , very quick and on top of issues. thank you.he been helpful .he keeps up to date. he sorts your issues....
read full review
Was this helpful? Yes

“Thanks to Stuart Pringle, Stuart Balfre and Asha for their ......”

Share on :
Feb 10,2017
Minithumbup
By: 'Fat'
Feb 10,2017
2 people found
this helpful
Thanks to Stuart Pringle, Stuart Balfre and Asha for their help selling my FLAT which went for £630K in the end. It was marketed initially for £675K which was a little high in the end as it sold for £45 less. BUT it went for what ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“I'm very pleased with the result of the sale of ......”

Share on :
Jan 16,2017
Minithumbup
By: 'Jellicle'
Jan 16,2017
1 people found
this helpful
I'm very pleased with the result of the sale of my property. Stuart and his team were always well-prepared and efficient, and it was such a relief to have such trustworthy people dealing with a major financial arrangement. Many thanks!...
read full review
Was this helpful? Yes

“We decided to go with Portico to sell our flat ......”

Share on :
Dec 28,2016
Minithumbup
By: 'Emma'
Dec 28,2016
1 people found
this helpful
We decided to go with Portico to sell our flat after a valuation by Stuart. During which we found Stuart to be enthusiastic, personable and trustworthy. It was Stuart as an individual and not the valuation itself or company reputation which led us to choose ...
read full review
Comment on agent fees
Resonable
Was this helpful? Yes

“Stuart was very helpful throughout our sale process. He remained ......”

Share on :
Dec 07,2016
Minithumbup
By: 'Brouncker'
Dec 07,2016
1 people found
this helpful
Stuart was very helpful throughout our sale process. He remained positive and informative during each stage in the process and acted as a useful middle man in ensuring clear communication between all parties involved....
read full review
Comment on agent fees
Fees appear commensurate with the work performed.
Was this helpful? Yes

“Nothing but praise for Stuart - his professionalism, patience and ......”

Share on :
Dec 06,2016
Minithumbup
By: 'FulhamBunker'
Dec 06,2016
1 people found
this helpful
Nothing but praise for Stuart - his professionalism, patience and positivity shone throughout the duration of the sale of my property. Having never sold before he made everything clear and straightforward for me, and I was very grateful for the excellent high levels of communication. ...
read full review
Comment on agent fees
From what I could tell fees were appropriate.
Was this helpful? Yes

“Stuart and Asha took care of our property sale for ......”

Share on :
Dec 06,2016
Minithumbup
By: 'Mary'
Dec 06,2016
1 people found
this helpful
Stuart and Asha took care of our property sale for us. Both of them were reliable and professional, easy to contact and returned phone calls promptly. They gave good advice and were realistic about sale prices and market conditions. They kept us well updated about ...
read full review
Was this helpful? Yes

“Daniel showed us a property on Saturday which he was ......”

Share on :
Apr 26,2016
Minithumbup
Daniel
By: 'demiepicure'
Apr 26,2016
1 people found
this helpful
Daniel showed us a property on Saturday which he was so well informed about and able to answer so many of the queries we had in relation not only to the property, the area any development we may consider in the future and was so ...
read full review
Was this helpful? Yes

“Sophie has been great - always helpful and always on ......”

Share on :
Apr 24,2016
Minithumbup
By: 'CD'
Apr 24,2016
0 people found
this helpful
Sophie has been great - always helpful and always on hand. We're delighted to have found and moved tenants in so quickly....
read full review
Was this helpful? Yes

“I would have given 7 stars to Daniel if I could. ......”

Share on :
Apr 01,2016
Minithumbup
Daniel
By: 'Mahnaz'
Apr 01,2016
1 people found
this helpful
I would have given 7 stars to Daniel if I could. He gave us a very professional service right from the start to the very end. I would definitely recommend this company....
read full review
Was this helpful? Yes

“Stuart made our sale very smooth, he was very straightforward ......”

Share on :
Mar 24,2016
Minithumbup
By: 'Sana'
Mar 24,2016
1 people found
this helpful
Stuart made our sale very smooth, he was very straightforward kept us updated with the viewings and during the sale he chased both solicitors, amazingly the whole thing took 4 weeks only! We are very happy and satisfied with the outstanding services he provided us along ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Daniel & Stuart have incredible communication skills and kept me up ......”

Share on :
Feb 19,2016
Minithumbup
Daniel
By: 'Isobel'
Feb 19,2016
1 people found
this helpful
Daniel & Stuart have incredible communication skills and kept me up to date with all movement within the buying process. Its so nice to see two people who truly love what they do and are incredibly good at it....
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“This is my second purchase through Portico and yet again ......”

Share on :
Jan 28,2016
Minithumbup
Daniel
By: 'Annabel'
Jan 28,2016
0 people found
this helpful
This is my second purchase through Portico and yet again Daniel was spot on with the selection of the flat I purchased as being a good match for me. I would not have considered it had Daniel not brought it to my attention so I ...
read full review
Was this helpful? Yes

“We have been delighted with the service from Stuart, which ......”

Share on :
Jan 19,2016
Minithumbup
By: 'Cat'
Jan 19,2016
2 people found
this helpful
We have been delighted with the service from Stuart, which has been professional, efficient and friendly throughout. We bought our house through him nearly 9 years ago and were very happy then, so we thought we would use him again, and it was definitely the right ...
read full review
Was this helpful? Yes

“We have had an extraordinarily long moving process but remained ......”

Share on :
Jan 19,2016
Minithumbup
Daniel
By: 'Nicola'
Jan 19,2016
2 people found
this helpful
We have had an extraordinarily long moving process but remained faithful to the team at Portico namely Stuart and Daniel because they have been so dedicated, helpful and pleasant to deal with. We are grateful to them for not giving up on us! Stuart is ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Looking to buy and bought thru any agency in the ......”

Share on :
Nov 05,2015
Minithumbup
By: 'dominiqbookings'
Nov 05,2015
2 people found
this helpful
Looking to buy and bought thru any agency in the end, but was nevertheless at Asha's polite persistence in trying to get a deal and stay in touch....
read full review
Was this helpful? Yes

“I recently bought a flat through Stuart at Portico, Acton. ......”

Share on :
Oct 16,2015
Minithumbup
By: 'Charlotte'
Oct 16,2015
3 people found
this helpful
I recently bought a flat through Stuart at Portico, Acton. At the same time I sold a house and bought a new house with two other estate agents. So it's been a busy few months during which, Stuart has stood out from all the other ...
read full review
Was this helpful? Yes

“A HUGE thank you to Stuart and team for helping ......”

Share on :
Oct 07,2015
Minithumbup
By: 'Andrew'
Oct 07,2015
3 people found
this helpful
A HUGE thank you to Stuart and team for helping us with a floorless property sale in Acton. Stuart arranged circa 20 viewings within a week of our flat going on sale. They also helped us receive two firm offers of asking price and helped us ...
read full review
Was this helpful? Yes

“I have just completed on my flat and wanted to ......”

Share on :
Sep 28,2015
Minithumbup
Daniel
By: 'Susie'
Sep 28,2015
2 people found
this helpful
I have just completed on my flat and wanted to write a review because I found Portico to be a breath of fresh air compared to other estate agents I have encountered. Daniel showed me a few flats and quickly seemed to know exactly what ...
read full review
Comment on agent fees
N/A Flat purchase not sale
Was this helpful? Yes

“From the beginning, Daniel was very helpful, genuine and forward ......”

Share on :
Sep 19,2015
Minithumbup
Daniel
By: 'James'
Sep 19,2015
2 people found
this helpful
From the beginning, Daniel was very helpful, genuine and forward leaning. He remained willing and flexible to our changing needs and always found time to thoroughly research our information requirements in good time. It was a pleasure to work with such a proactive and charismatic ...
read full review
Was this helpful? Yes

“We had an excellent experience dealing with Stuart Balfre at ......”

Share on :
Sep 17,2015
Minithumbup
By: 'Sophie'
Sep 17,2015
3 people found
this helpful
We had an excellent experience dealing with Stuart Balfre at Portico. Stuart and his colleague Asha secured us lots of viewings, and a buyer within three weeks. Stuart was always helpful and responsive, and we were frequently in contact by both email and phone. Stuart ...
read full review
Was this helpful? Yes

“Had a great experience selling through Portico.They kept us ......”

Share on :
Aug 07,2015
Minithumbup
By: 'James'
Aug 07,2015
2 people found
this helpful
Had a great experience selling through Portico. They kept us informed the whole way and obtained us the price we wanted. A+++ they were brilliant....
read full review
Was this helpful? Yes

“I met Daniel at onoe of my first few viewings ......”

Share on :
Jul 08,2015
Minithumbup
Daniel
By: 'Luigi'
Jul 08,2015
2 people found
this helpful
I met Daniel at onoe of my first few viewings and he immediately looked passionate and gave me sound suggestions. His advice was always impartial and helped me out throughout the process. I am grateful to him and Stuart Balfre as they respected me and ...
read full review
Was this helpful? Yes

“I originally met Daniel when looking for a property in ......”

Share on :
May 11,2015
Minithumbup
Daniel
By: 'Martin'
May 11,2015
2 people found
this helpful
I originally met Daniel when looking for a property in Acton. He took me to view a few places and was extremely informative, knowledgeable and open about the local property market. However, after a lot of consideration I decided that the property was not right ...
read full review
Was this helpful? Yes

“Both Stuart and Daniel demonstrated great positivity and passion for ......”

Share on :
Apr 16,2015
Minithumbup
Daniel
By: 'Michelle'
Apr 16,2015
4 people found
this helpful
Both Stuart and Daniel demonstrated great positivity and passion for the sale of my property. The service I received was not only slick and professional but personable and friendly throughout. Stuart used a wide range of resources to get the quantity and quality of potential ...
read full review
Was this helpful? Yes
Staff picture Alena
(2)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Bushells prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.




Residential Estate Agency - Making a complaint




Information for Customers




Bushells is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.




Stage One ? Speak to your negotiator or Manager




All complaints should, in the first instance, be directed verbally to the Manager of the Bushells Office you have been dealing with. He or she will endeavor to resolve your complaint immediately, and no later than five working days of the first notification.




Stage Two ? Write to the Sales Director for the office/area




If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Divisional Sales Manager or Director responsible for the Office in question. You must write to them within one month of receiving the Office response. The Office manager can supply you with the details of the appropriate person. Your complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days.




Stage Three ? Write to the Managing Director of Bushells




If you remain dissatisfied, you may address your concerns in writing to the Managing Director within one month of the response from the Divisional Sales Manager/Director. Your letter will be acknowledged within three working days of receipt and an investigation undertaken. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within 15 working days and contain the final view of the company. This will include any offer made.




MD


Grand Union House,


20 Kentish Town Road,


London,


NW1 9NX




Stage Four - The Property Ombudsman




After you have received a response from the Managing Director, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online at http://www.tpos.co.uk Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.
Last updated at 10:59 AM 30/10/2017 by allAgents

Awards won by Portico, London W3 6LY



Find the Best Agent to
Sell or Rent Your Home