When we first moved into the house, it was full of dust and the walls of some of the bedrooms were caked in black mould. It clearly hadn\'t be cleaned very well (if at all). They only cleaned the mould after we requested it. Luckily, our landlord was actually very nice, but Esra completely failed to act as an intermediary between us and him. When we were leaving, as with others who have left reviews, they attempted to take much of our deposit for some very superficial reasons. We managed to dispute it with the Deposit Protection Service and get most of it back. It was a lot of hassle for no good reason.
Avoid them and find a different letting agent. We wish we had noticed how badly reviewed they were before moving in.