I would not recommend Haart to anyone after the service I received. I sold a shared ownership property with them and they were terrible. They let me down on many occasions and I received minimal contact. They blamed me for things that were out of my control and did not pass over correct information. My soliciter and they buyers soliciter did not get the correct information sent over and I got the blame. They lied about making phone calls to them and myself and when I questioned this they said they have all calls on record.
So not worth the 2k, would have been better and cheaper selling myself.
What agent could do to change your mind?
More contact, being truthful. Getting there information correct and passing it over to the relevant party ASAP