I have used Atkinson McLeod for the last 8 years and have the highest regard for all the letting and property management agents with whom I have dealt. I think that something that tenants often forget is that the agent does not own the property, has no power over his client, the Landlord, and cannot pull a rabbit out of a hat just because the tenant demands it. AM have in my experience always passed on tenants' requests and it has then been up to me as to how I deal with them.
Tenants can be quick to blame the agent but sadly there are a very small number of landlords out there to whom the blame really should attach.
AM, keep up the good work.