He handled a difficult situation that he inherited from an unscrupulous ex colleague. Which to start with was a mess. He worked with me to find a way forward that would please me as the Landlady and should have pleased the tenants too. We worked together to come up with a monetary solution and way forward that kept all parties happy. He only involved me in matters where he needed to. In short he managed the situation well.
Once all outstanding monies are settled I will be 100% happy with his work.