Chase Buchanan
St Margarets, TW1
4.5/5, 65 reviews
86% recommended
100% sales valuation accuracy
100% sales fee satisfaction
80% lettings valuation accuracy
93% lettings fee satisfaction

“I signed a six month contract on a flat and ......”

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Jun 15,2010
Minithumbdown
By: 'londongirl'
Jun 15,2010
2 people found
this helpful
I signed a six month contract on a flat and moved in - at the end of six months I gave them notice I was moving out - and they claimed I'm signed a contract for 8 months! and that I owed them
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Opening Hours
Address

Chase Buchanan
124 St Margarets Road
St Margarets
Middlesex
TW1 2AA
020 8744 2434

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £450,000 £1,300,000
Lettings 80% 93% £1,000 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 1 33 5 7 0 4 2 3 1
Areas covered
  • TW1
  • St Margarets
  • Twickenham
  • Isleworth
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS
Latest Properties

No Properties

“Positive experience with Chase Buchan St Margarets...”

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Feb 07,2020
Minithumbup
By: 'Zenab Barry'
Feb 07,2020
0 people found
this helpful
We have had a very positive experience with Chase Buchanan's St Margarets branch. Scott Messeder's professional approach has enabled us to find the property that meets our family needs - in a straight forward manner. Many thanks to you all!...
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Was this helpful? Yes
By: Chase Buchanan
Feb 12, 2020
View all comments (1)
Dear Zenab, Thank you for your kind feedback about Scott. We are so happy that you found a property that fits all of your requirements, this is what we always aim to do. If you ever need us again in the future for Sales or Lettings, please do not hesitate to contact us on the details provided below. Kind regards, Chase Buchanan ...

“My Wife and I would like to thank Sophie Good......”

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Feb 03,2020
Minithumbup
By: 'Stuart Harrison'
Feb 03,2020
0 people found
this helpful
My Wife and I would like to thank Sophie Goodlace fro. Chase Buchanan for all her help in marketing our property in Richmond . Her passion energy and dedication was unbelievable throughout the process . Big thank you to Sophie ....
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Was this helpful? Yes
By: Chase Buchanan
Feb 04, 2020
View all comments (1)
Dear Stuart, Thank you so much for your kind words about Sophie here in the Sales team at Chase Buchanan St Margarets. We understand that the process of moving home can be some what stressful so we always aim to make it as stress free as possible. If you ever need us in the future for Sales or Lettings, you know where we are! Kind regards, Chase Buchanan ...

“I bought my first home through Chase Buchanan......”

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Jan 31,2020
Minithumbup
By: 'Victoria Mason'
Jan 31,2020
0 people found
this helpful
I bought my first home through Chase Buchanan and Naj Fox was my contact at Chase Buchanan. She was superb! From the moment I had my offer accepted to the point of completion, she was efficient and prompt at communicating with me, always keeping me ...
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Was this helpful? Yes
By: Chase Buchanan
Feb 04, 2020
View all comments (1)
Dear Victoria, Thank you for taking the time out to leave such positive feedback about Naj. We are glad that she exceeded your expectations! we always aim to make the process of buying and selling run as smoothly as possible as we understand that this can be a stressful time. If you ever need us for Sales or Lettings in the future, you know where we are! Kind regards Chase Buchanan ...

“Great service!...”

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Jan 31,2020
Minithumbup
By: 'Thomas Lee'
Jan 31,2020
0 people found
this helpful
Kim was the only agent who took the time to fully understand what we were looking for . She is very professional and friendly and keeps in touch regularly. Great agent...
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Was this helpful? Yes
By: Chase Buchanan
Feb 04, 2020
View all comments (1)
Dear Thomas, Thank you for your feedback regarding Kim. We are pleased that you found Kim very professional and helpful and if you ever need us in the future for Sales or Lettings, you know where we are! Kind regards, Chase Buchanan ...

“We are so happy to have chosen Chase Buchanan......”

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Jan 23,2020
Minithumbup
By: 'C Williams'
Jan 23,2020
0 people found
this helpful
We are so happy to have chosen Chase Buchanan to sell out property in St Margaret’s! Steve was right on point with how the sale would likely play out! Naj and the rest of the sales support team ensured the viewing process was not ...
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Was this helpful? Yes
By: Chase Buchanan
Feb 04, 2020
View all comments (1)
Dear Ms Williams, Thank you very much for taking the time out to leave such positive feedback about Steve, Kim and Naj. We are delighted that you chose us to sell your property and if you ever need us in the future for Sales or Lettings, you know where we are! Kind regards Chase Buchanan ...

“Naj Fox at the St Margarets office...”

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Dec 16,2019
Minithumbdown
By: 'Grainne McHenry'
Dec 16,2019
0 people found
this helpful
Naj was really great from the very start of our property search. I really appreciated her calling me when a particular house came up that she knew we would be interested in. Instead of getting sent lots and lots of properties which didn’t even ...
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Was this helpful? Yes
By: Chase Buchanan - St Margarets Sales
Dec 17, 2019
View all comments (1)
Dear Grainne, Thank you so much for your kind feedback about Naj. We are pleased that Naj was able to find you a property and even more pleased about the service you received. We aim to do with all buyers and sellers from start to finish. If you ever need any assistance in the future, please do not hesitate to contact us, you know where we are! Kind regards, Chase Buchanan ...

“Chase & Buchanan offered me excellent service...”

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Dec 11,2019
Minithumbup
By: 'Dragan Mihic'
Dec 11,2019
0 people found
this helpful
Chase & Buchanan offered me excellent service when recently selling my house with huge difficulties and obstructions from my ex-wife. I just want to say a massive thank to Naj Fox and Steven Crane from the Chase & Buchanan for being so helpful and professional during my ...
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Review file
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By: Chase Buchanan - St Margarets Sales
Dec 17, 2019
View all comments (1)
Dear Dragan, Thank you for your kind feedback about Steven and Naj. We are pleased to hear that you thought Steven and Naj were very professional and supportive during the process of your sale. If you ever need any assistance in the future please do not hesitate to contact us, you know where we are! Kind regards Chase Buchanan ...

“Great Experience!...”

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Apr 23,2019
Minithumbup
By: 'Renato'
Apr 23,2019
1 people found
this helpful
Lucy is a great professional and a kind person to deal with! Working with her was a great pleasure - she supported us a lot and always responded to our queries promptly and efficiently. We really wish all the best for her!...
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Was this helpful? Yes
By: Sarah Lowis
Apr 25, 2019
View all comments (1)
Dear Renato Thank you so much for your kind words feedback regarding the service you received with Lucy! I would like to thank you for taking the time to leave us a review, its always great to read such lovely feedback regarding my staff. If you do require any of our services in the future please do not hesitate to contact us! Best wishes, Sarah Lowis Lettings Manager ...

“Recent letting...”

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Apr 18,2019
Minithumbup
By: 'Jennifer'
Apr 18,2019
0 people found
this helpful
Lucy was very helpful and always responded quickly to all queries. She listened carefully to all of our original requirements and so we didn't waste time seeing properties that were not in line with what we were looking for. Would definitely recommend....
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Was this helpful? Yes
By: Sarah Lowis
Apr 25, 2019
View all comments (1)
Dear Jennifer I am so pleased to hear you found Lucy helpful, quick to respond and listened to all of your requirements. It is always a pleasure to read such great feedback regarding my staff, i am always grateful to anyone taking the time to leave us a review. If you do require any of our services in the future, please do not hesitate to contact us. Best wishes, Sarah Lowis. Lettings Manager ...

“So nice and helpful...”

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Feb 06,2019
Minithumbup
By: 'Catherine'
Feb 06,2019
0 people found
this helpful
She was so nice and helpful. Really easy to talk to and express and concerns with. She gave me practical advice about the area. I felt she was really honest with me and I'm delighted that I found my dream apartment with her help!!...
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Comment on agent fees
Good. They are half the price of the other agency I was looking at places with.
Was this helpful? Yes
By: Sarah Lowis
Feb 07, 2019
View all comments (1)
Hi Catherine Thank you so much for taking the time to leave Lucy such a lovely review. I'm so glad to hear you found Lucy, honest, helpful and really easy to talk to. It is always a pleasure to hear such great feedback regarding my staff! We are so pleased we found you your dream apartment. If we can be of any assistance in the future, please do not hesitate to contact us. Best wishes, Sarah Lowis Lettings Manager 020 8744 2888 ...

“Horrific...”

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Feb 05,2019
Minithumbdown
By: 'Matt'
Feb 05,2019
0 people found
this helpful
I've had more pleasurable Osteo-odonto-keratoprosthesis surgeries than dealing with Lucy, quite possibly the most useless person in the world...
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Comment on agent fees
A rediculious amount considering how much work they actually did
Was this helpful? Yes
By: Sarah Lowis - Lettings Manager
Feb 06, 2019
View all comments (1)
Hi Matt, I believe Lucy has helped in securing yourself and your partner a property to rent and she is currently assisting you through the reference process. Sometimes references aren't as straight forward as we would like and Lucy is doing everything she can to help. I would appreciate it if you gave me a call at your earliest convenience to discuss this further. Kind regards, Sarah Lowis Lettings Manager 020 8744 2888 ...

“Helpful and Patient...”

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Jul 05,2018
Minithumbup
By: 'Vincent'
Jul 05,2018
0 people found
this helpful
Lucy Lenton has helped us, an oversea tenant from Hong Kong, to find a flat patiently and professionally and deal with the landlord. Thank you very much....
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Comment on agent fees
The Agent's Fees is acceptable and reasonable.
Was this helpful? Yes
By: Sarah Lowis
Jul 05, 2018
View all comments (1)
Hi Vincent Thank you for your review. I am delighted you found Lucy polite and her service professional. Its always good to hear such great feedback regarding my team, I am always so grateful to anyone taking the time to leave us a review. If we can assist you any further in the future please do not hesitate to contact us. Best wishes, Sarah Lowis Lettings Manager 020 8744 2888 ...

“Highly professional...”

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Jun 19,2018
Minithumbup
By: 'Sara'
Jun 19,2018
0 people found
this helpful
Danielle promptly contacted us; she was extremely helpful and friendly and made us feel at ease straight away. She was early at viewing, engaging and kept us in the loop up until contract completion. Danielle is extremely approachable but professional at the same time. I ...
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Was this helpful? Yes
By: Sarah Lowis
Jun 21, 2018
View all comments (1)
Hi Sara What a lovely review for Danielle! Thank you so much for your kind words, I am always so grateful to anyone taking the time to leave us a review and its always a pleasure to hear such lovely words regarding my staff. At Chase we pride ourselves on our professional ability whilst keeping a personable relationship with our clients. If we can assist you with anything further in the future please do not hesitate to get in touch! Best wishes, Sarah Lowis Lettings Manager 020 8744 ...

“Fantastic end to end service...”

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Jun 08,2018
Minithumbup
By: 'Scott'
Jun 08,2018
0 people found
this helpful
Fantastic service from end to end - All staff were willing to go beyond. I thoroughly recommend what seemed like a great team willing to go above and beyond....
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Was this helpful? Yes
By: Sarah Lowis
Jun 08, 2018
View all comments (1)
Hi Scott Thank you so much for taking the time to leave us such a great review. I am so pleased to hear you would recommend us and found the service you received fantastic. Me and my team in St Margarets are always willing to go above and beyond for our clients and are always so pleased to hear this has been noticed. If you do require any of our services in the future, please do not hesitate to contact us or pop in! Best wishes for the future, Sarah Lowis Lettings Manager ...

“Friendly and professional service....”

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Jun 08,2018
Minithumbup
By: 'Ken'
Jun 08,2018
0 people found
this helpful
After having seen some 15 properties Danielle managed to find me an excellent flat to rent in the area I liked the best. I particularly appreciated her friendly and approachable manners as well as professional service. I have no hesitation in recommending Chase Buchanan and Danielle ...
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Comment on agent fees
I found them reasonable.
Was this helpful? Yes

“Professional and friendly...”

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May 31,2018
Minithumbup
By: 'Andrew Murton'
May 31,2018
0 people found
this helpful
Dannielle has been great. Always answering our emails and requests promptly and efficiently. It helps to take the stress out of the process. Always friendly and helpful....
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Comment on agent fees
Around what I expected
Was this helpful? Yes
By: Sarah Lowis
May 31, 2018
View all comments (1)
Hi Andrew Thank you for taking the time to leave Danielle such a lovely review. I am so pleased to here her professionalism and efficiency helped for create a stress free process for your rental search. If we can assist you In anyway in the future, please do not hesitate to get In touch. Best wishes, Sarah Lowis Lettings Manager ...

“Great Experience...”

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May 29,2018
Minithumbup
By: 'Philip Pache'
May 29,2018
0 people found
this helpful
Fantastic customer service. Found Danielle to be very kind and patient with us. Kept us up to date with the information we required....
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Comment on agent fees
Have not paid any yet
Was this helpful? Yes
By: Sarah Lowis
May 30, 2018
View all comments (1)
Hi Philip, What a lovely review! I am so glad to hear you found your customer service with Danielle fantastic. It's always lovely to hear such good feedback regarding my staff. Please do not hesitate to contact us should you need to! Warm regards, Sarah Lowis Lettings Manager ...

“Great service...”

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May 29,2018
Minithumbup
By: 'Great service from Danielle'
May 29,2018
0 people found
this helpful
Danielle has been extremely helpful in assisting us in finding a suitable flat. She is very friendly, professional and always answers emails quickly. She has made the process of looking for a flat very easy....
read full review
Was this helpful? Yes
By: Sarah Lowis
May 30, 2018
View all comments (1)
Hi, Thank you very much for your lovely review. It's fantastic to know that Danielle's updates and professionalism helped make the whole process of looking for a flat that much easier. Should you need any further assistance please do not hesitate to contact us! Warm regards, Sarah Lowis Lettings Manager ...

“Great approach...”

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May 18,2018
Minithumbup
By: 'Happy Tenant'
May 18,2018
0 people found
this helpful
We have been dealing with Lucy Lenton-she is professional, patient, can do and above all polite and kind-its not always a given that agents actually listen to what a tenant is looking for and she was brilliant and very sympathetic and helpful-THANK YOU!!!...
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Was this helpful? Yes
By: Sarah Lowis
May 18, 2018
View all comments (1)
Thank you so much for your kind words regarding Lucy, I am always delighted to hear such lovely feedback regarding my staff. Our main aim here at Chase Buchanan is to listen to our clients needs to ensure we get them the outcome they desire. Thanks again for taking the time to leave this wonderful review. Best wishes, Sarah Lowis Lettings Manager ...

“Proactive, friendly and knowledgable...”

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Apr 26,2018
Minithumbup
By: 'Lucinda'
Apr 26,2018
0 people found
this helpful
Working with Lucy was very easy as she is knowledgable, proactive, helpful and her recommendations of prospective flats were agecent to our pre requisites. Unlike other estate agents, Lucy has your best interests at the forefront of her mind and took the time to secure ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Apr 26, 2018
View all comments (1)
Hi Lucinda, Thank you for your lovely comments about Lucy. We're glad we could assist you with finding your perfect flat! Should you need any further assistance please do not hesitate to contact us. Best wishes, Chase Buchanan. ...

“Prompt, knowledgeable, friendly and helpful....”

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Apr 16,2018
Minithumbdown
By: 'Piers Turner'
Apr 16,2018
0 people found
this helpful
Danielle was always prompt, knowledgeable, friendly and helpful. She succesfully helped guide is through the referencing process, despite gaurantor issues. We contacted her a lot during this time and she was always happy to help and or got back to us very promptly....
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Comment on agent fees
The fees were very reasonable; especially considering the high level of service.
Was this helpful? Yes
By: Lauren Hayler
Apr 17, 2018
View all comments (1)
Dear Piers Thank you so much for your kind feedback regarding your service with Danielle. We are always so grateful to customers taking the time to leave us a review. If we can assist you with anything further in the furture, please do not hesitate to get in touch. You know where we are! Best wishes, Chase Buchanan. ...

“Danielle Fogarty CB St Margarets...”

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Apr 10,2018
Minithumbup
By: 'Faye D'
Apr 10,2018
0 people found
this helpful
Danielle was an absolute pleasure to work with. She swiftly responded to all my emails in a professional and thoughtful manner. She also managed to find me a suitable tenant in under forty eight hours- I was very impressed! I would not hesitate to recommend ...
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Comment on agent fees
Average market rate
Was this helpful? Yes
By: Chase Buchanan
Apr 10, 2018
View all comments (1)
Hi Faye We are delighted to hear of your positive service with Chase Buchanan, in particular Danielle. Thank you so much for taking the time to leave us a review. If you do require any of our services in the future, please do not hesitate to contact us. Best wishes, Chase Buchanan. ...

“Always an excellent service...”

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Apr 09,2018
Minithumbup
By: 'Diana'
Apr 09,2018
0 people found
this helpful
I have used C B for a number of years now to both purchase and then to let my flat. They are always helpful, informed and pleasant to deal with. Danielle has just helped me to find new tenants and supervised the check out of ...
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Comment on agent fees
The fee structure is fair
Was this helpful? Yes
By: Chase Buchanan
Apr 10, 2018
View all comments (1)
Dear Diana Thank you so much for your kind review on the service you have received here at Chase over the years, in particular with Danielle. We are always grateful to anyone taking the time to leave us a review. If we can assist you with anything in the future, please do not hesitate to contact us. Best wishes, Chase Buchanan ...

“Positive service...”

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Mar 22,2018
Minithumbup
By: 'Martin'
Mar 22,2018
1 people found
this helpful
We have used Chase Buchanan for several years,since we started letting.Overall all agents have been most pleasant. I am unable to highlight any particular agent as the turnover has been high;Also I find it confusing over the number of different agents one ...
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Comment on agent fees
Fees are reasonable.
Was this helpful? Yes
By: Chase Buchanan
Mar 28, 2018
View all comments (1)
Dear Martin, Thank you so much for your comments and feedback and your continued loyalty over the years. We certainly take all feedback on board and it may be due to all members of the team keen to help as we generally don't have a high turnover. Regarding the contractor prices, I'm sorry to hear about your disappointment regarding these. We do work with a number of preferred contractors with who we maintain a strong working relationship. We are constantly reviewing contractor prices to ensu ...

“Danielle went above and beyond for my husband and I ......”

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Mar 03,2018
Minithumbup
By: 'Lucy'
Mar 03,2018
0 people found
this helpful
Danielle went above and beyond for my husband and I when we were looking for a new flat to rent in St Margarets. From the beginning, I felt like she really listened, understood what we wanted and cared that we were happy. Not only did ...
read full review
Was this helpful? Yes
By: Chase Buchanan
Mar 05, 2018
View all comments (1)
Hi Lucy We are delighted to hear we could be a part of you finding your perfect home! Thank you for your kind feedback regarding your service with Danielle. If you do require any of our services is the future, please do not hesitate to get in touch! ...

“We were first-time buyers and so fairly new to the ......”

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Feb 26,2018
Minithumbup
By: 'Amber Ali'
Feb 26,2018
0 people found
this helpful
We were first-time buyers and so fairly new to the entire process of buying a property, slightly nervous and pretty confused, Sophie was great in helping us through the process. She listened to what we needed, advised accordingly, overall was really proactive, and then following ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Feb 26, 2018
View all comments (2)
Hi Amber Thank you for your kind feedback regarding the service you received at Chase Buchanan and with Sophie. We are delighted to hear your first buying experience was a great one! If you do require any of our services in the future, please do not hesitate to get in touch. ...

“Lucy and the team at Chase Buchanan have been excellent ......”

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Feb 09,2018
Minithumbup
By: 'Paul'
Feb 09,2018
0 people found
this helpful
Lucy and the team at Chase Buchanan have been excellent throughout the whole process during my search. At no point were they pushy or forceful like some other agents that I have dealt with during my search for a property. They had a great understanding ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Feb 09, 2018
View all comments (1)
Hi Paul Thank you so much for your kind feedback regarding your service here at Chase Buchanan and with Lucy. We are delighted to have left you feeling that not all agents are pushy! We hope you have settled into your new home, and if you do require any of our services in the future, please do not hesitate to get in touch! ...

“Working with Lucy was a welcomed breath of fresh air ......”

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Feb 08,2018
Minithumbup
By: 'Mark'
Feb 08,2018
0 people found
this helpful
Working with Lucy was a welcomed breath of fresh air after a pretty poor experience elsewhere. She was super accommodating and flexible in order to secure viewings and dealings thereafter were a breeze. Lucy was helpful, detailed and made both myself and my partner feel ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Feb 08, 2018
View all comments (1)
Hi Mark We are delighted to hear we could turn around your bad experience with another agent. Thank you for your kind words regarding your service at Chase Buchanan and with Lucy. If you require anything in the future please do not hesitate to get in touch! ...

“Lucy was amazing, I would definitely recommend her! She didn't ......”

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Dec 15,2017
Minithumbup
By: 'Hannah'
Dec 15,2017
0 people found
this helpful
Lucy was amazing, I would definitely recommend her! She didn't push us into anything we weren't sure on, she was honest and was so lovely during the whole process. If I had any questions, Lucy would get back to me straight away and explain everything ...
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Comment on agent fees
A tiny bit higher than other agencies, but worth it.
Was this helpful? Yes
By: Chase Buchanan
Dec 15, 2017
View all comments (1)
Hi Hannah Thank you so much for your kind review and feedback. We are delighted to hear of your positive experience with Chase Buchanan. Please do not hesitate to get in touch in the future, you know where we are! Merry Christmas!! ...

“Overall an efficient service and less scary and stressful than ......”

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Dec 08,2017
Minithumbup
By: 'Charlotte'
Dec 08,2017
0 people found
this helpful
Overall an efficient service and less scary and stressful than I anticipated. Lucy is calm and helpful and drawing up the contracts was efficient and speedy. Glad to be in my new home before Christmas. Thank you for all your help....
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Comment on agent fees
Agents fees are standard with all estate agents.
Was this helpful? Yes
By: Chase Buchanan
Dec 12, 2017
View all comments (1)
Hi Charlotte Thank you so much for your kind feedback, we are delighted to hear you are in your new home in time for Christmas! Enjoy the holidays and do not hesitate to get in touch in the future, you know where we are! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:40 PM 23/10/2017 by Sophie Goodlace

Awards won by Chase Buchanan, St Margarets TW1 2AA


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