St Johns Wood, London, NW8
2.7/5, 24 reviews
42% recommended
0% sales valuation accuracy
0% sales fee satisfaction

“Beware of Sarah McGuinness from St John's Wood branch...”

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Jul 05,2024
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By: 'Pan'
Jul 05,2024
4 people found
this helpful
I have had the worst experience possible with their St Johns wood agent Sarah McGuinness. Sarah reached out to me and put on the fakest nice behaviour only in the beginning and invited me to go view a few properties with her.

I eventually showed an interest in one of the properties which I extremely regretted going for. Despite the property being lower than my standard, I fell in love with the neighbourhood as well as the lies Sarah made sure to inform me (VERBALLY) multiple times.

The false promises she made included but not limited to how the property is under refurbishment and that my entire flat will be refitted prior to my move-in date and that the landlord will 100% get rid of the mould, clean up and have new bed fitted in. All the false promises mentioned above were promised to me more than 3 TIMES with full confidence during the viewing. (How naive of me to fall for her lies) She was smart enough to make sure that all of the false promises she made were done verbally and there is no written statement from her as proof.

What happened on my move in date could not be further from the lies Sarah passionately told me during the viewing as you can clearly see them from the photos I put in this review. When I visited for the viewing there were some mould problems but nothing nearly as bad as what I witnessed on my move in date.

I called Sarah to complaint about the situation and that there were even insects inside the flat which I remember her respond being “Ewww Eww” and “unfortunately I'm busy showing other clients properties right now” and simply ignored all of my messages after.

I still remember vividly one of the things Sarah said to get me to put down the deposit which was “I'd never let any of my clients move into a property looking like this”. Little did I know that the state of the property I will be moving into would be worse than what I saw at viewing.

During an entire year of my tenancy, there were endless problems with the property and I've never heard any apologies from anyone from the St John's wood branch and felt like this needs to be said.
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Opening Hours
Address

Foxtons
98 St John\'s Wood Terrace
St Johns Wood,London
Greater London
NW8 6PL
020 789 36461

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 3 6 10 0 0 2 0 1 2
Areas covered
  • NW8
  • NW6
  • NW1
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA TPOS Sales TPOS Lettings TDS
Latest Properties

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“Beware of Sarah McGuinness from St John's Wood branch...”

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Jul 05,2024
Minithumbdown
By: 'Pan'
Jul 05,2024
4 people found
this helpful
I have had the worst experience possible with their St Johns wood agent Sarah McGuinness. Sarah reached out to me and put on the fakest nice behaviour only in the beginning and invited me to go view a few properties with her. I eventually showed ...
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“Be aware of Foxtons I’ve been miss led by the......”

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Feb 09,2024
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By: 'Souheir'
Feb 09,2024
2 people found
this helpful
Be aware of Foxtons I’ve been miss led by them , read below my last email to them and yet I didn’t receive my money back or at least an extra Hi Sara, On January 25th, you accepted my offer on behalf of the ...
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“I would not recommend...”

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Oct 01,2023
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By: 'Rudee'
Oct 01,2023
2 people found
this helpful
I would not recommend renters to use this agency or branch in particular. I recently rented with them and they are impatient, misleading and uncompassionate. While these may not be most necessary characteristics of an estate agents, they are still essential to ensure a positive, ...
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“LAND LORDS BEWARE...Steer well clear of this bunch of bas....ds...”

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Aug 17,2023
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Stephen
By: 'Landlord'
Aug 17,2023
2 people found
this helpful
Rented our flat via Foxtons while we travelled abroad. Come the end of contractual tenancy Foxtons Stephen Davis informed the tenants that we would have to serve a section 21 to get them out and possibly court action.Total nitemare.My wife and I were rendered ...
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“DONT LEASE WITH FOXTONS!...”

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Dec 01,2021
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Charlotte
By: 'Pietra'
Dec 01,2021
3 people found
this helpful
STOLE MY MONEY. Please never trust the rentals team in Foxtons if you are a landlord. They will wash their hands of any issues. I have had the worse experience with Foxtons North London, in a rental obligation. Charlotte Lomibao who works for Foxtons, owes ...
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“Foxtons have a reputation for being the most bullish, arrogant, ......”

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Nov 14,2015
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By: 'Disgruntled'
Nov 14,2015
1 people found
this helpful
Foxtons have a reputation for being the most bullish, arrogant, aggressive and over priced agent in the UK. In the mistaken belief that aggression shifts a property fast I called up Foxtons in St. John's Wood. I was instantly bullied into signing a contract and ...
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What agent could do to change your mind?
Way Overpriced and Arrogant.
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Comment on agent fees
Way Overpriced and Arrogant.
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“I dealt with Foxtons when I first moved to London ......”

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Sep 11,2015
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By: 'newinlondon2014'
Sep 11,2015
1 people found
this helpful
I dealt with Foxtons when I first moved to London to assist me in finding a property. At first I was impressed not only by how many properties they had to show me, but also by how "proactive" they were about communicating with me during ...
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What agent could do to change your mind?
Here are my recommendations for how the agents can improve their service in the future: 1. BE HONEST with the tenant about the realities of the flat (for example: how much utility bills typically are, any hidden "quirks", etc). I found out a lot of things about the flat that I wish I had known prior to signing my lease after the fact. 2. Keep lines of communication open with the tenant. After I paid, the agents disappeared. They seemed annoyed when I reached out to them and dismissed all my questions including how to handle difficult interactions with my landlord. The whole experience made me feel like I wasted my money. Consequently I gave negative feedback about Foxtons to all of my contacts who were looking for accommodation in London. 3. Ask for feedback from tenants when they leave a property about what their experience was with the flat, the landlord, and Foxtons. Actively try to improve so that you can provide better service and grow your business.
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Comment on agent fees
Really high for poor customer service. They just sell, that's it.
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“I rented a flat managed by Foxtons, after I moved ......”

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Feb 09,2015
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By: 'Paulo'
Feb 09,2015
4 people found
this helpful
I rented a flat managed by Foxtons, after I moved out they took almost two months to return my deposit, I called and sent emails. I never had an answer to the emails when I called back always heard excuses. After I received my deposit ...
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“My fiance and I have recently found a new flat ......”

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Jan 28,2015
Minithumbup
By: 'Great'
Jan 28,2015
0 people found
this helpful
My fiance and I have recently found a new flat with Foxtons. Thanks to Marina Bozzo, who dealt with us throughout, this process was incredibly enjoyable, smooth and very successful. Marina was polite, friendly and very helpful throughout. She listened to exactly what we wanted, ...
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“The agent was very keen to show us around a ......”

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Oct 12,2014
Minithumbup
By: 'zoe'
Oct 12,2014
0 people found
this helpful
The agent was very keen to show us around a lot of properties and to spend time, particularly she didn't make us feel bored at all and very active and a stand out personality....
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Comment on agent fees
The prices were higher than we expected, it is good if we manage to get to the point faster in terms of what we are capable of paying and reach a good level of value and price.
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“I've heard bad things in the past about Foxtons, however ......”

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Jan 03,2014
Minithumbdown
By: 'Mark'
Jan 03,2014
1 people found
this helpful
I've heard bad things in the past about Foxtons, however with the current economic climate I would have assumed that customer experience was more imperative, therefore no room for complacency or poor customer service. My fiancƒÂ©e and I were looking to move to a ...
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What agent could do to change your mind?
Responded to my email and given better advice.
Attached Filesnbsp;
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“Excellente agencia y sobre todo excelente trato por parte de ......”

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Aug 31,2013
Minithumbup
By: 'Amparo'
Aug 31,2013
0 people found
this helpful
Excellente agencia y sobre todo excelente trato por parte de Holly una gran profesional que me gustarƒÂ­a que trabajase para mi....
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“Holly has been an exceptional individual to work with. Her ......”

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Aug 15,2013
Minithumbup
By: 'Fawad'
Aug 15,2013
0 people found
this helpful
Holly has been an exceptional individual to work with. Her cheerful personality and tireless efforts made us exclusively focus our discussions with Foxtons during most of our search period. When we discontinued our property search some time ago due to unavoidable circumstances and had to ...
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“The whole experience was excellent. We wanted to move fast, ......”

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Apr 09,2013
Minithumbup
By: 'BenTol'
Apr 09,2013
0 people found
this helpful
The whole experience was excellent. We wanted to move fast, and Oliver managed to make the seller and his solicitors move at the speed we needed. We put an indicative offer just before Christmas and we had exchanged by mid-January. Oliver was very keen to ...
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“From the date we registered with the St John's Wood ......”

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Mar 11,2013
Minithumbup
By: 'Mr'
Mar 11,2013
1 people found
this helpful
From the date we registered with the St John's Wood office of Foxtons, we were looked after by Mr Cameron Mitchell in such a professional manner that rejects many of negative perceptions that some people have of estate agents. On each and every occasion that ...
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“Actually Foxtons now is the best Estate Agency not only ......”

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Mar 07,2013
Minithumbup
By: 'Ms'
Mar 07,2013
0 people found
this helpful
Actually Foxtons now is the best Estate Agency not only in the UK but in the whole world. Its Internet Websites are so well-designed and well-planned that they are extremely helpful to people. I selected a flat to buy in London while being abroad. I ...
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“Took too long to rent 2 prime located flats, details very ......”

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Nov 19,2012
Minithumbdown
By: 'Richard'
Nov 19,2012
7 people found
this helpful
Took too long to rent 2 prime located flats, details very poorly drafted on Aquila Street and I have now achieved a lower rental from last year, paying 11% plus VAT fees and a ridiculous £350 plus VAT per tenancy agreement. Daylight robbery considering a below average professional ...
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What agent could do to change your mind?
They should have waivered the tenancy agreement fee of ‚£350 plus VAT. Daylight robbery charging excessive fees bearing in mind I asked to use my own contracts prior to the tenants moving in and mentioned this numerous times to James in the office. ‚£420 per contract that is standard and only the tenants name, address and moving in date is amended and then printed. my solicitor is cheaper by the hour and this takes 2 minutes to draft. I will never use this office again now unless this fee is waivered and I am refunded in full.
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“Highly recommend Will Caldwell if you are flat hunting. Very ......”

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Oct 19,2012
Minithumbup
By: 'Alice'
Oct 19,2012
1 people found
this helpful
Highly recommend Will Caldwell if you are flat hunting. Very client focused, proactive and flexible - he made a great effort to arrange viewings after normal working hours which suits someone that can't just leave their job during the day to view flats. Excellent client ...
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“Will and Victoria were great. I rented with ease. Foxtons ......”

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Jun 25,2012
Minithumbup
By: 'Christine'
Jun 25,2012
1 people found
this helpful
Will and Victoria were great. I rented with ease. Foxtons was much easier than any other agent I've dealt with in London. Thank you!...
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“These people have been appalling. Sending 3, 4, people to examine some ......”

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Apr 23,2012
Minithumbdown
By: 'DWF'
Apr 23,2012
16 people found
this helpful
These people have been appalling. Sending 3, 4, people to examine some problem that could be fixed with one visit (after months of getting them to look at it) and one wonders billing the landlord for all of them? They have ruined relations with a very lovely ...
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“These agents ARE pushy, rude, arrogant and unhelpful, once the ......”

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Nov 24,2011
Minithumbdown
By: 'FISH'
Nov 24,2011
3 people found
this helpful
These agents ARE pushy, rude, arrogant and unhelpful, once the contract had been signed. I pay just under £2K/Month (6 months upfront) to live in flat that was not cleaned before i moved in, had mice, and simple procedures such as light bulbs weren't working. ...
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What agent could do to change your mind?
A few lessons in genuine customer service could improve the company. Fulfilled there side of the contract to ensure i was living in a safe, clean. mice free flat. Given me the correct information at the time of asking, not threatening legal action without apologizing to me for THEIR MISTAKE. (This is documented.) Cleaned the flat (as stated in the contract) Not get some lazy cleaner to wipe the work surface.
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“I was extremely impressed by the success of Adam Lockett ......”

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Nov 05,2011
Minithumbup
By: 'Sara'
Nov 05,2011
1 people found
this helpful
I was extremely impressed by the success of Adam Lockett and his team in letting my flat within 3 days. In my opinion this was the result of the combination of an enthusiastic, capable and well-directed letting team when provided with a marketable product (thanks also ...
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“Do not sign up with Foxtons as you will sign ......”

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Jul 04,2011
Minithumbdown
By: 'fooled'
Jul 04,2011
5 people found
this helpful
Do not sign up with Foxtons as you will sign with the devil. They are incompetent, arrogant, useless and are only interesting in one thing only money! As soon as they have your money and signature, they could not care less about you as a ...
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“Pushy and clueless agents who, no matter what you say, ......”

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Feb 22,2011
Minithumbdown
By: 'cristina'
Feb 22,2011
3 people found
this helpful
Pushy and clueless agents who, no matter what you say, will insist on showing you all the old drivel in their inventory, even if it does not remotely match what you told them you're looking for. It doesn't get better once you've made the mistake ...
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By: Helpful me!
Feb 28, 2011
View all comments (1)
When you move into the property you should check the inventory schedule and mark any changes within 7 days of receiving the report. The reason a report is created is to avoid any problems at the end of the tenancy. Think ahead next time... Foxtons have been in business a while and await innocent tenants to 'rip' them off. Check all you paper work and if you dont agree with something... then make the necessary alterations and send it back to them. ...

“As soon as I went for a viewing through Foxtons, ......”

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Feb 13,2011
Minithumbdown
By: 'Lina'
Feb 13,2011
3 people found
this helpful
As soon as I went for a viewing through Foxtons, they (3 different people) were bombarding me with phone calls. Their sales tactics were way too aggressive and pushy which was a turn off. Not only that, they contacted my landlady right away and told her ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:09 AM 07/09/2017 by Daisy Mason

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