Manchester City Centre, Manchester, M3
4.7/5, 1376 reviews
94% recommended
90% sales valuation accuracy
93% sales fee satisfaction
87% lettings valuation accuracy
88% lettings fee satisfaction
Ascend | Property for sale or rent | built on higher standards

“Useless...”

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Jun 19,2024
Minithumbdown
Stephanie Bates
By: 'Natasha'
Jun 19,2024
19 people found
this helpful
Stephanie was our property manager and she was completely useless. Had to constantly call and bother them to get anything sorted. It took them two months to sort out our heating, in the end they only sorted it because I threatened to call the council.
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Opening Hours
Address

Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 93% £30,000 £245,500
Lettings 87% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
28 3 1192 72 19 0 23 0 33 6
Areas covered
  • M3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Useless...”

Share on :
Jun 19,2024
Minithumbdown
Stephanie Bates
By: 'Natasha'
Jun 19,2024
19 people found
this helpful
Stephanie was our property manager and she was completely useless. Had to constantly call and bother them to get anything sorted. It took them two months to sort out our heating, in the end they only sorted it because I threatened to call the council....
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Was this helpful? Yes

“Cowboys 🤠...”

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Feb 26,2024
Minithumbdown
By: 'Nick'
Feb 26,2024
52 people found
this helpful
Our wall fell down 2 months ago in a storm. They sent someone out who propped our wheelie bin next to it and now claim its fixed because the bin is holding it up. The wall is a danger to us the tenants and the public ...
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Was this helpful? Yes

“Adam was amazing from the get go. Amicable an......”

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Jan 19,2024
Minithumbdown
Adam
By: 'Fergal'
Jan 19,2024
0 people found
this helpful
Adam was amazing from the get go. Amicable and patient has no problem with me ringing back 2/3 times. Toon what I said into consideration and worked with excellent speed and made the whole process simple for us. If I am every to rent in Manchester ...
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“Adam was brilliant a great service and hurrie......”

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Dec 18,2023
Minithumbup
Adam
By: 'Daniel'
Dec 18,2023
0 people found
this helpful
Adam was brilliant a great service and hurried through everything to get us in the house....
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“After searching for weeks, Adam was amazing a......”

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Sep 19,2023
Minithumbup
Adam
By: 'Charlotte'
Sep 19,2023
0 people found
this helpful
After searching for weeks, Adam was amazing and found us an awesome flat. He was very professional and helpful throughout. I wouldn’t hesitate to recommend Ascend to anyone....
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“Great service, professional- very well inform......”

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Aug 10,2023
Minithumbup
Will
By: 'Margaret'
Aug 10,2023
0 people found
this helpful
Great service, professional- very well informed with the relevant information....
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“I really want to praise Emma and William ,the......”

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Aug 09,2023
Minithumbup
Will
By: 'Xinyu'
Aug 09,2023
0 people found
this helpful
I really want to praise Emma and William ,they help me rent this property so smoothly, and gave us a hand when we need,they are very professional!Highly recommended this property agent!☺️5 stars!...
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“Amazing Support from Will...”

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Jul 18,2023
Minithumbup
Will
By: 'Abimbola'
Jul 18,2023
0 people found
this helpful
Will was super helpful with securing the apartment, explained everything I needed to know and kept me informed throughout the process....
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“Thank you so much Will!!...”

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Jul 10,2023
Minithumbup
Will
By: 'Amber'
Jul 10,2023
0 people found
this helpful
I can't say thank you enough to Will! After we have had such a bad experience with a letting agency he quickly sorted us out a beautiful flat within our budget. His communication was incredible and I never felt left in the dark. I can't ...
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“Super quick to respond and very helpful!...”

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Jul 07,2023
Minithumbup
Will
By: 'debbie'
Jul 07,2023
0 people found
this helpful
Super quick to respond and very helpful! Will has been a star getting the flat sorted for us....
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“I had a great experience with this agency and......”

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Jul 07,2023
Minithumbup
Will
By: 'Ellie Brennan'
Jul 07,2023
0 people found
this helpful
I had a great experience with this agency and specifically Will Cartlidge! My friend and I were left in an anxiety inducing situation caused directly by the agency X1 lettings, leaving us just weeks from having no where to live. I reached out to a ...
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“Flat hunting...”

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Jul 06,2023
Minithumbup
Will
Adam Stephenson
By: 'Zac'
Jul 06,2023
0 people found
this helpful
Organising the viewing, attending the viewing and the following correspondence all went great...
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“Good Experience...”

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Jul 05,2023
Minithumbup
By: 'Kurt'
Jul 05,2023
0 people found
this helpful
Your team always answered my inquiries in a timely manner and provided me with all the information to make an informed decision. I am very impressed with your attention to detail and patience....
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Was this helpful? Yes

“10/10 Customer service from Will! I had previ......”

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Jul 03,2023
Minithumbup
Will
By: 'Victoria'
Jul 03,2023
0 people found
this helpful
10/10 Customer service from Will! I had previously enquired about another property which unfortunately had been let by the time I could view it. A second property that ticked all of my boxes became available, as soon as I enquired about the property Will worked extremely ...
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“The team is great, they care and have time to......”

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Jun 22,2023
Minithumbup
By: 'T'
Jun 22,2023
0 people found
this helpful
The team is great, they care and have time to answer any questions that i had before applying for the property...
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“I want to express my sincere gratitude to my ......”

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May 29,2023
Minithumbup
Rebecca
By: 'King Yan Ho'
May 29,2023
0 people found
this helpful
I want to express my sincere gratitude to my housing agent Rebecca Evans for her exceptional assistance in finding a suitable rental property. Her prompt replies, attentive approach, and pleasant demeanor made the entire process smooth and stress-free. Thank you for going above and beyond ...
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“Letting property with ascend...”

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May 27,2023
Minithumbup
Rebecca
By: 'Kin'
May 27,2023
0 people found
this helpful
Ascend their team was incredibly responsive, promptly addressing all my queries and concerns. They provided thorough explanations and clear communication, ensuring I felt fully informed and comfortable throughout the journey. Their attention to detail and willingness to go the extra mile truly set them apart....
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“Avoid this agent!...”

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Feb 27,2023
Minithumbdown
By: 'Ashok'
Feb 27,2023
145 people found
this helpful
Have used Ascend for 4 years to manage my flat in Liverpool. During the pandemic they found poor tenants with minimal vetting, carried out no inspections (even after restrictions were lifted). After I made my own inspection I had to alert them to the problems they ...
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“Professional, responsive, swift.Really grea......”

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Feb 01,2023
Minithumbup
By: 'Max'
Feb 01,2023
0 people found
this helpful
Professional, responsive, swift. Really great job and got everything sorted for me within an hour or two. Super helpful and was always there to give extra info....
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“I would definitely recommend it to anyone who......”

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Jan 27,2023
Minithumbup
Rebecca
By: 'Rahul'
Jan 27,2023
0 people found
this helpful
I would definitely recommend it to anyone who’s looking for a home. The process was so smooth and professional. Thanks....
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“I’ve rented through ascend for a few years no......”

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Jan 06,2023
Minithumbup
Stephanie Bates
By: 'Carla'
Jan 06,2023
0 people found
this helpful
I’ve rented through ascend for a few years now Steph is my property manager and in my opinion is great. Any staff members I have spoken to have always been very helpful and very friendly. Quick response times if there’s ever any issues. ...
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“It was such a smooth & easy experience, Rebec......”

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Dec 02,2022
Minithumbup
Rebecca
By: 'Vanessa R'
Dec 02,2022
0 people found
this helpful
It was such a smooth & easy experience, Rebecca managed to squeeze me in for a last minute viewing and kept great contact throughout the process! It was such a friendly and efficient experience- very grateful!...
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“I got just one viewing with Ascend and I got ......”

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Nov 18,2022
Minithumbup
Ardent
By: 'Ann'
Nov 18,2022
0 people found
this helpful
I got just one viewing with Ascend and I got the apartment after trying several other agencies and viewing several houses for 3 months with no luck. I am definitely referring Ascend to anyone that’s in need of an apartment...
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“The perfect agent...”

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Nov 16,2022
Minithumbup
Adam
By: 'David'
Nov 16,2022
0 people found
this helpful
Adam comprises how an ideal agent should work. He was very nice and fast in replying to my emails providing all the important details. At this time, it is more than difficult to find a flat to rent in Manchester, but he made the process ...
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“Hi,I had very good experience working with ......”

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Nov 16,2022
Minithumbup
Ardent
By: 'Mukesh'
Nov 16,2022
0 people found
this helpful
Hi, I had very good experience working with Ardent .He helped me out quickly in ensuring home to me and was very supportive.Also,Ascend staffs are very helpful . Much appreciated Ardenta & Ascend...
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“Landlord Recommendation...”

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Oct 25,2022
Minithumbup
Mark Lewin
By: 'Martin'
Oct 25,2022
0 people found
this helpful
I am a landlord of over 20 years and live in Scotland. Mark Lewin of Ascend Manchester has managed my 2 bed apt in the city centre for many years and would not use any other management company. I have property both in England and Scotland and ...
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“After being shown round my Tom Billington we ......”

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Sep 29,2022
Minithumbup
Tom Billington
By: 'Annie Hackett'
Sep 29,2022
0 people found
this helpful
After being shown round my Tom Billington we had an easy process of enquiry regarding the house, as well as being assisted by Christine Thompson in signing off our contract and paying deposit. The process was smooth and easy, with the agents offering good flexibility ...
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Was this helpful? Yes
By: Rob
Sep 29, 2022
View all comments (1)
Hi Annie, thank you so much for taking the time out of your day to leave us a review. Glad to hear such positive feedback! I will ensure both Tom & Christine get to read the review. Please feel free to reach out at any point if you have any questions along the way. Thanks again! Manchester Deansgate Team. ...

“Great service from Ektha and smooth transitio......”

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Sep 29,2022
Minithumbup
Ektha Mehta
By: 'Max'
Sep 29,2022
0 people found
this helpful
Great service from Ektha and smooth transition to us moving into our apartment in Salford, would highly recommend the agency....
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Was this helpful? Yes
By: Rob
Sep 30, 2022
View all comments (1)
Hi Max, thank you so much for leaving us a review- we really appreciate it! I have sent this over to Ektha to read. Please let us know if you have any questions along the way and we will be happy to answer them for you. Good luck in your new home. Ascend Deansgate Team. ...

“Cowboys...”

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Sep 26,2022
Minithumbdown
By: 'Paul Leighton'
Sep 26,2022
6 people found
this helpful
Not very good at all, sent me a video to look at for a property and told me that was enough for me to make a decision, if I wanted to physically view the property I had to pay the holding deposit and if I ...
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By: Iza
Nov 11, 2022
View all comments (2)
this is ridiculous.. They want a holding deposit that they won't give me back if they choose another tenant ! ... looks like a scam ...

“Ektha is great...”

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Sep 24,2022
Minithumbup
Ektha Mehta
By: 'holly smith'
Sep 24,2022
0 people found
this helpful
Ektha was perfect in securing out property, really fast work too. Overall it made my experience with ascend a lot easier....
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Was this helpful? Yes
By: Rob
Sep 29, 2022
View all comments (1)
Hi Holly, thanks for leaving Ektha a review!! I will send it over to her. Great to read such positive comments about the team. Feel free to reach out to Ektha or any of the Ascend Team along the way if you have any questions!! Many thanks, Manchester Deansgate Team. ...
Staff picture Robert
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Staff picture Ardent
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

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Ascend Properties

Branch - Manchester City Centre, Manchester, M3