100% sales valuation accuracy
80% sales fee satisfaction
100% lettings valuation accuracy
83% lettings fee satisfaction
Jun 14,2024
Jun 14,2024
1
people found
this helpful
this helpful
We cannot recommend John Martin Estates for any prospective tenants unfortunately.
We're not quite sure how they got so many awards and accolades, but their services were quite poor, especially when it came to communication. This is a shame as they are otherwise very nice and friendly people.
We came to them after our previous landlord hiked up our rental costs. They showed us a couple of properties and we loved one of them. Unfortunately, they took so long getting back to us and I believe they didn't make our case to the landlords clear and our offer was rejected. We were days away from being homeless and had to settle for an inferior property. The condition of the house was less than ideal; it was dusty, dirty, very old fashioned and in desperate need of modernisation. There was broken glass and rubbish in the garden and the shed had broken windows and was packed full of the previous occupant's trash, among other issues.
JME claimed they had the place cleaned but it wasn't good enough and we ended up doing it ourselves. After a month or so of settling in, we sent them an email list of the various issues we had. We didn't receive any action or even a reply for months. This was typical of them and one of the recurring problems others have mentioned.
They are simply too slow to respond and do not get things done. At first we thought it was because our landlords lived abroad, but there was no urgency in JME's responses. When it came time to leave the property, they withheld our deposit without reasonable explanation and claimed they were waiting for a response from the landlord. After a month and a half of waiting, they responded that the inventory clerk was not satisfied with the state of the house and that they would deduct some money from our deposit. This had become such a headache and we were desperate for our money back, so we just accepted to be done with it.
I believe that they have a sort of monopoly on the area and as such, they are far too comfortable and complacent. They do not action enquiries or respond in a timely manner and this was very frustrating. As I mentioned, on the phone and in person, the staff there are very polite and friendly but they have serious managerial and communication issues that need to be addressed. I strongly suggest they are avoided.
We're not quite sure how they got so many awards and accolades, but their services were quite poor, especially when it came to communication. This is a shame as they are otherwise very nice and friendly people.
We came to them after our previous landlord hiked up our rental costs. They showed us a couple of properties and we loved one of them. Unfortunately, they took so long getting back to us and I believe they didn't make our case to the landlords clear and our offer was rejected. We were days away from being homeless and had to settle for an inferior property. The condition of the house was less than ideal; it was dusty, dirty, very old fashioned and in desperate need of modernisation. There was broken glass and rubbish in the garden and the shed had broken windows and was packed full of the previous occupant's trash, among other issues.
JME claimed they had the place cleaned but it wasn't good enough and we ended up doing it ourselves. After a month or so of settling in, we sent them an email list of the various issues we had. We didn't receive any action or even a reply for months. This was typical of them and one of the recurring problems others have mentioned.
They are simply too slow to respond and do not get things done. At first we thought it was because our landlords lived abroad, but there was no urgency in JME's responses. When it came time to leave the property, they withheld our deposit without reasonable explanation and claimed they were waiting for a response from the landlord. After a month and a half of waiting, they responded that the inventory clerk was not satisfied with the state of the house and that they would deduct some money from our deposit. This had become such a headache and we were desperate for our money back, so we just accepted to be done with it.
I believe that they have a sort of monopoly on the area and as such, they are far too comfortable and complacent. They do not action enquiries or respond in a timely manner and this was very frustrating. As I mentioned, on the phone and in person, the staff there are very polite and friendly but they have serious managerial and communication issues that need to be addressed. I strongly suggest they are avoided.
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Opening Hours
Address
John Martin Estates
82 Pitshanger Lane
Ealing,London
Greater London
W5 1QX
020 8998 3333
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 80% | £540,000 | £720,000 |
| Lettings | 100% | 83% | £1,170 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 2 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 14,2024
Jun 14,2024
1
people found
this helpful
this helpful
We cannot recommend John Martin Estates for any prospective tenants unfortunately.
We're not quite sure how they got so many awards and accolades, but their services were quite poor, especially when it came to communication. This is a shame as they are otherwise very nice ...
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Sep 11,2020
Sep 11,2020
3
people found
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As property managers they are useless. They are interested in securing rent and doing as little as possible to maintain the property. I’ve personally felt robbed by the amount of rent I pay and the number of issues I consistently gave with no resolution....
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Nov 08,2017
Nov 08,2017
1
people found
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Would highly recommend John Martin Estates. Rented a property through the agency with my family during a tough time and they were very helpful and respectful during the whole process. Great personal service and professionalism would use again....
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Comment on agent fees
Cheapest we came across in Ealing.
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Oct 11,2017
Oct 11,2017
3
people found
this helpful
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This peoples don't care about your money, very bad cheat to earn. Bad bad very bad no recommended at all...
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Comment on agent fees
Very bad
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Aug 09,2017
Aug 09,2017
2
people found
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I had the unenviable task of managing my late sisters estate from 200 miles away! I initially let the property through John and the service was nothing less than exceptional. I was eventually in a position to sell and again 5 star.
I had many challenges thro ...
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Comment on agent fees
Very good considering what they did for the family
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Oct 14,2015
Oct 14,2015
5
people found
this helpful
this helpful
I can't recommend this agency enough and will definitely be using them again - the best in Ealing!
I let my property through John Martin Estates last year and they found me a lovely set of tenants in a short space of time with the ...
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Comment on agent fees
The agency fees were very reasonable and worth every penny.
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Jun 11,2015
Jun 11,2015
8
people found
this helpful
this helpful
Very unloyal towards their clients.
We liked a place and tried renting it, gave all the needed documents and made an offer and 7 days before the deadline of our current flat, we were told that they still have viewings and are expecting more offers ( not ...
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Dec 07,2012
Dec 07,2012
3
people found
this helpful
this helpful
We bought our house through John Martin last year.
Everything went smoothly.
Philip did a great job. He is reliable and professional. Helpful and sincere. Philip was always available to speak to and he helped us also to find the right removal company ( highly recommended) ...
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