Cottons
Birmingham, B17
2.7/5, 12 reviews
42% recommended
25% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction



Property Features


“I had about 4 different problems that could c......”

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Jun 06,2024
Minithumbdown
By: 'Ana'
Jun 06,2024
0 people found
this helpful
I had about 4 different problems that could compromise our health/work and belongings. The big problem was caused by our above neighbour (1month ago), a huge leaking. We had to follow our neighbour to resolve our situation - and he made what he wanted WITHOUT supervision from Cottons.

To this day we have a room where we cannot open the door because of the bad smell coming from them wet wallpaper and carpet. The neighbour painted the ceiling after two days of a huge leak. I think everywhere in the world, it's known that you shouldn't paint a ceiling after 2 days of a huge leaking. But, for Cottons sounds normal, it was permitted. Ah the neighbour is responsive in the calls/emails, is enough for Cottons - how the neighbour do the works, doesn't matter 🤷‍♂️

Cottons sent us an email saying that they did everything to resolve the issues and that the house is habitable - and we have a room with a intense smell of painting /humidity for approximately one month! Ok, I pay the rent but I can't use the all house. Is it a joke?

I hope I can warn you to be careful about renting with them, if you have other options - don't choose this agency! I felt that they exceeded the limits of what is acceptable, from the moment that no one from Cottons set foot here to fix the issues/ or fix it and charge the neighbour/ or check the improvised works done by neighbour. They could have done anything, but they chose to do absolutely nothing to provide us a good stay.

Ultimately, it's always easier to blame someone else (in this case, my neighbour) than to admit your own mistakes - it is more comfortable to be sit than face the problem.

After all, I pay the full rent to Cottons (landlord) I don't pay the rent to my neighbour (I think so), in this case, could be.

Cotton's couldn't control the leaking from my neighbour, but it was possible to control the miserable work done by him during the past 3 months (and 4 leaks) 😏

Maybe you can invite him to live in the flat, as he was treated better than us.

Advice: Don't waste your time and use your energy to be respected.
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Opening Hours
Address

Cottons
361 Hagley Road
Birmingham
West Midlands
B17 8DL
0121 247 2299

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 25% 100% £0 £0
Lettings 0% 99% £550 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 3 4 1 0 1 0 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“I had about 4 different problems that could c......”

Share on :
Jun 06,2024
Minithumbdown
By: 'Ana'
Jun 06,2024
0 people found
this helpful
I had about 4 different problems that could compromise our health/work and belongings. The big problem was caused by our above neighbour (1month ago), a huge leaking. We had to follow our neighbour to resolve our situation - and he made what he wanted WITHOUT ...
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“Waste of time complaining to them, save your ......”

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Feb 15,2024
Minithumbdown
By: 'Clifton'
Feb 15,2024
1 people found
this helpful
Waste of time complaining to them, save your effort and time....
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“Shocking service...”

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Sep 03,2021
Minithumbdown
By: 'Debra'
Sep 03,2021
5 people found
this helpful
Not even worth 1star elderly parents 81 and 84 have had excrement coming out of walls in bathroom for 1 month discusting living conditions my dad has very serious health conditions no help excuse after excuse discusting management company the site manager usless they don’t care thy ...
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By: Barbara Newell Sayin
Aug 17, 2023
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I’m a carer for a tenant off cottons hagley road tenant has had right off way blocked to get out off the property by an abuse homeowner who changed the door and locks so he was left in a vulnerable state they didn’t use there powers as they should have done to sort this problem out I had to get police involved and letting manager rude to me and tenant when I took the tenant to cottons they don’t deserve to be managing property disgusting ...

“Overpayment of rent...”

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Jun 12,2019
Minithumbdown
By: 'Natalie'
Jun 12,2019
4 people found
this helpful
I had previously been a tenant within a property managed by Cottons for over 5 years, I left the property after being issued with 2 months notice due the landlord requiring his property back. I have never defaulted on my rent payments, and as I was leaving ...
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By: Linda
Mar 17, 2024
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I totally agree with the tenant that Cottons are a disgrace and a law unto themselves. They are a money driven company who place profit over people and employ staff like Jason and Brendan who evade responsibility and ignore complaints. They choose whether to ring or respond when it suits. They fail to deal with criticism and are only good as money collectors whilst neglecting the properties they claim to represent. They work in their own self interest and need to be brought to accountability. Co ...

“Mr and Mrs Dudley...”

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Feb 04,2019
Minithumbdown
Mary
By: 'Mr'
Feb 04,2019
4 people found
this helpful
We have found Cottons go be completely hopeless in getting repairs done to our property. Unprofessional, ignorant people who never get back to you....
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Comment on agent fees
Bad
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“Renting...”

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Nov 19,2018
Minithumbup
By: 'Roger'
Nov 19,2018
0 people found
this helpful
Had a great experience with the lettings team, I can't speak for the other reviews but I would definitely use them again...
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Comment on agent fees
Fees are very reasonable!
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“In my experience after renting with Cottons for over 4 years ......”

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Jul 10,2017
Minithumbdown
By: 'Gemma'
Jul 10,2017
7 people found
this helpful
In my experience after renting with Cottons for over 4 years now, they have no regard for their tenants or the properties they are supposed to maintain. I reported a repair that needed doing to my shower 7 days ago! I phoned them on a Monday morning ...
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By: Jason Coombes
Nov 16, 2018
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Hi Gemma, really sorry to see you feel this way, especially as i felt we had a good rapport and have always offered you support. I always welcome feedback, as it helps us to improve our service, however, you must appreciate that we have to act on instructions from our client, arrange visits from contractors and report quotes when received from the tradesmen. I am sure you can appreciate this is not an instant process. In this instance I am glad you had a bath for you and your family. Hopefully ...

“I have bought and sold property at Cottons auctions on ......”

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Nov 10,2015
Minithumbup
Andrew
By: 'Paul'
Nov 10,2015
0 people found
this helpful
I have bought and sold property at Cottons auctions on many occasions, and I have always found all the staff very helpful and knowledgeable. Andrew has a vast amount of local knowledge and is very professional at all times. Thank you all...
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Comment on agent fees
I have found any fees we have paid to be very reasonable
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“After having really bad experience with two previous agents, I ......”

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May 25,2014
Minithumbup
Andrew
By: 'Carole'
May 25,2014
0 people found
this helpful
After having really bad experience with two previous agents, I went with Cottons, I met Mr A Barden who was very upfront from the start and told me straight what I could expect, not like the others who gave me a load of rubbish with ...
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“I though the agents were very good, offered me advise ......”

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Oct 28,2013
Minithumbup
By: 'steve'
Oct 28,2013
0 people found
this helpful
I though the agents were very good, offered me advise and looked after me when I got into money trouble....
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“Very helpful in resolving difficult issue and helped me find ......”

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Apr 16,2013
Minithumbup
By: 'Rachel'
Apr 16,2013
1 people found
this helpful
Very helpful in resolving difficult issue and helped me find another more suitable property. Even negotiated on my behalf with the landlord....
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“I have recently moved out of a property which was ......”

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Sep 29,2011
Minithumbdown
By: 'Infuriated'
Sep 29,2011
1 people found
this helpful
I have recently moved out of a property which was managed by Cottons and I am so glad that I have left them. They treat their tenants with thinly veiled contempt and any attempt to get information, repairs or refunds from them is like getting ...
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What agent could do to change your mind?
They could have been generally more pleasant, helpful, had better manners (like not putting the phone down on tenants) and known how to run a lettings agency.
Attached Filesnbsp;
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By: Lettings Manager
May 28, 2014
View all comments (1)
I am really, very sorry, to read this, as you can see from the other comments a lot of changes have been made and our service is far better and customer experiance is much improved. Unlike other agencies we actively look to improve our sevices based on customer experiance. Whilst I acknowlege we don't get it right all of the time, we do strive to give an honest and fair service. ...
No fees information available
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Awards won by Cottons, Birmingham B17 8DL



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