Cubes Residential
Hendon, London, NW4
3.8/5, 5 reviews
60% recommended
0% lettings valuation accuracy
50% lettings fee satisfaction



Property Features


“Disappointed...”

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Jun 06,2024
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By: 'Costantino'
Jun 06,2024
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I am writing to express my extreme disappointment with the recent experience I had with this agency. As a long-standing client for 4 years, I expected better treatment and professionalism from them. Unfortunately, the way my situation was handled has left me feeling frustrated and dissatisfied.

Despite our previous positive interactions, the handling of our recent flat changes was subpar. We encountered delays in flat availability, lack of cleanliness upon moving in, and unreasonable deductions from our deposit upon moving out. Despite always being punctual with payments and accommodating during unforeseen circumstances such as the COVID-19 period, we were met with unfair treatment.

The cleanliness issue upon moving into the second flat, the deduction for a broken refrigerator door, and the additional charges for its replacement and delivery were unjust and unacceptable. I had cleaned the property thoroughly before leaving, and the wear and tear on the refrigerator was not intentional damage.

I feel as though I have been taken advantage of and treated unfairly by this agency. As a loyal client, I expected better communication, transparency, and respect for my rights as a tenant. Moving forward, I urge you to reconsider your practices and ensure that other clients do not face similar experiences.

I hope that this feedback will prompt a review of your procedures and lead to improvements in how you handle client relationships and property management. I trust that you will take this matter seriously and address it promptly.

Costantino
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Opening Hours
Address

Cubes Residential
167 Brent Street
Hendon,London
Greater London
NW4 4DH
02082015454

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 50% £600 £600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 2 2 1 0 0 0 0 0
Areas covered
  • NW4
  • NW9
  • NW11
  • NW2
  • N3
  • NW7
  • NW3
  • HA8
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
DPS
Latest Properties

No Properties

“Disappointed...”

Share on :
Jun 06,2024
Minithumbdown
By: 'Costantino'
Jun 06,2024
0 people found
this helpful
I am writing to express my extreme disappointment with the recent experience I had with this agency. As a long-standing client for 4 years, I expected better treatment and professionalism from them. Unfortunately, the way my situation was handled has left me feeling frustrated and dissatisfied. ...
read full review
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“cubes have been great agents , since l move......”

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Mar 11,2020
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John
By: 'Edward'
Mar 11,2020
0 people found
this helpful
cubes have been great agents , since l moved in to a property in Luton in 2014, l have never had any issue, John Fernandez has always been great whenever l have had issues with my boiler he will sort it out asap....
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“The service provided was professional at the beginning and they ......”

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Sep 30,2019
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Leon
By: 'Mariana'
Sep 30,2019
1 people found
this helpful
The service provided was professional at the beginning and they have helped me through every step required. The only problem was at the end with getting my deposit back. the problem was that the contract was done directly with the landlord. The agency wasn't responsible ...
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Comment on agent fees
The service provided was professional at the beginning and they have helped me through every step required. The only problem was at the end with getting my deposit back. the problem was that the contract was done directly with the landlord. The agency wasn't responsible for anything that was happening (not returning my deposit) but they never mentioned that, although i have been dealing with them throughout all my letting, I was not 'doing business' with them but with the landlord. After 3 months of me leaving, i finally got my money back with some help from the agency, even though they didn't 'care' much at the beginning. I advice any future tenant to try to clear out whit whom they are indeed signing the contract and to request the confirmation of the deposit protection scheme. This way, you'll have less trouble getting the money back at the end of tenancy
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By: Mariana
Aug 30, 2019
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Yeah, that is true, you did went with me? But when? only after I started making noise. How many email did we exchange when i asked you (for 2 months) to talk with the landlord? how many did you? from what you have now said to me, none. Efforts seen = none. Is that wrong? Even though legally, it might not be your responsibility, professionally, the agency should be the first to want thing to properly handled. Just as you were the ones asking and received my money to give the landlord, you should ...

“Friendly, accommodating and quick!...”

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Jun 13,2018
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Leon
By: 'Ivanka'
Jun 13,2018
0 people found
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I would like to sincerely thank Leon for his amazing, accommodating and friendly approach. He helped us,with my husband, to find an amazing place that we now call Home. He was understanding of our needs and was always there when we needed him, even ...
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Comment on agent fees
Fees are reasonable, apart from the renewal fee, which we are not convinced is needed. However, that was negotiated to acceptable for both parts price.
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“John and his team were absolutely amazing! As a first ......”

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Aug 30,2017
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John
By: 'Santa'
Aug 30,2017
0 people found
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John and his team were absolutely amazing! As a first time seller and with the current market situation I was quite anxious but they made it all very easy. They were knowledgeable, trustworthy and very accommodating with all my special requests. I'm so grateful for ...
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Comment on agent fees
Very Competetive
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 10:29 AM 24/08/2017 by Leon Cawley

Awards won by Cubes Residential, London NW4 4DH



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