Absolutely awful - estate agents are awful and unsympathetic. Also fabricated information. Flat was in a terrible state though they claimed it was professionally cleaned. Dozens of photographs to prove otherwise. Have only been a tenant for 1 week 5 days and already regret it. Signed the contract and expected to go for a check in and inventory but it didn't happen. Awful service.
Don't use them. If I were a landlord, I would be mortified that my flat was let in the state this one was and as a tenant once they e got your money they don't care.