We have called the office several times and each time they told us "someone will be in touch shortly" but it never happens. We tried visiting the office in person to get things sorted out, tried to find the office location but couldn\'t, so we called them to ask where it was. The staff very rudely told me that they do not accept walk-ins, only scheduled appointments. I asked to set up an appointment for another day, to which she replied yet again "someone will be in touch shortly" and of course, they did not.
What agent could do to change your mind?
they could have actually done something, anything.