I have rented property for many years & have dealt with many landlords & agents. Some are obviously better than others but I have never been made to feel quite so irrelevant & inconsequential as I was by this agent throughout the tenancy. If there\'s a problem with the property & you go in to talk about it they don\'t even bother to disguise their annoyance & irritation. When it came to the landlord wanting to sell the property (an ongoing & accepted risk when you rent) they treat you as an inconvenience without importance or opinion. I would not use or recommend this agent from a tenants point of view. I don\'t know what they\'re like from a landlords point of view but I can say they make no secret of their opinion of the landlords when speaking to the tenants. They\'re not a very professional organisation & I won\'t be using them again.
What agent could do to change your mind?
The agent should behave in a more professional manner. They should also treat their tenants as they would like to be treated themselves if they were in the same situation. Tenants are rather important to their business, they should treat them accordingly & give them the respect they too deserve.