We have used Outlook twice since our move to Royal Victoria Docks. James particularly went out of his way to help us each time. He is friendly, and dedicated. He made us feel like we had someone to talk to if we needed any assistance. He is honestly the first estate agent I have come across who is approachable and still just as interested in your welfare at the end if your tenancy and the beginning. I have been to many estate agents and Outlook have had a personal touch, they remain professional but really do care about their tenants. You start your moving journey with one representative from outlook and that same individual is the one you contact throughout, it doesn\'t matter what the query is about. They have excellent advice and good links for professional cleaners, painters and decorators. Overall very impressed with them and will most definitely recommend them to anyone who wants to rent a property within that area.