Apr 18,2013
Matt H (property manager)
Apr 18,2013
6 people found
this helpful
Took side with big groups of tenants who were rude, antisocial and disgusting to the point maggots formed in the kitchen
The extractor fan was rubbish in the shower and so black mould had grown all over the shower cube. Reported thi 6 months ago, still caked in mold.
The internet never worked for atleast one month when we moved in. after constant emails from my phone they "fixed" it , clearly did not as it was so slow it might as well never of existed. They have only just resolved the issue i only have a months of my tenancy left. what a waste of time.
What agent could do to change your mind?
Awful attitude. ignore problems
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By: The accommod8 Team
Jan 03, 2014
Dear Christymjr',

We are sorry you have had a less than acceptable experience with accommod8.

We house over 800 tenants each year in our accommodation and the issues you describe certainly do not reflect the experience of the vast majority. These issues will be investigated as far as they can without the specific details of the property and tenancy.

We manage a large portfolio of student property and commit significant resources to ensure the standard of our accommodation and customer service meets expectations. We will examine the issues raised to ensure this informs our ongoing business review.

We endeavour to communicate our policies and procedures both in advance of accommodation being secured by tenants, during the formalities and throughout the tenancy. We are aware some of this important information is not always understood by those it is intended for.

We have an FAQs page on our website which provides a full outline of the tenancy commitment once a deposit is paid and also the more important terms of the tenancy such as rent payments, retainers and deposits. During the tenancy we advise and assist on various topics including how to leave to leave the property to get deposits returned.

Tenancy agreements and application forms are issued to prospective tenants at viewings to ensure they have time to check the terms before they make a commitment and pay a deposit.

To provide our customers with a route to raise problems with us we have a comprehensive complaints procedure which also outlines the steps our customers can take should they feel our response to their complaints has not been satisfactorily addressed.

The FAQs and Complaints Procedure can be found here www.accommod8.biz/faqs.html

accommod8 is licensed and regulated by the Association of Residential Letting Agents (ARLA) and The Property Ombudsman (TPO). We are members of the Tenancy Deposit Scheme (TDS) requiring us to administer deposits following strict rules and procedures.

Our priority for 2014 is to improve our communications and increase the capacity for responding to and carrying out repairs and maintenance.

Thank you for bringing this matter to our attention, we are sorry you were disappointed with our service.

The accommod8 Team


The Basement, 66 Mount Pleasant Liverpool
L3 5SD

0151 703 9355

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