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60% sales fee satisfaction
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60% lettings fee satisfaction
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Apr 17,2013
Apr 17,2013
9
people found
this helpful
this helpful
We were looking for a larger property to rent in Glasgow south that would be suitable for our specific needs and where we could stay for 2 years until we relocated. Connect advertised this end of terrace Victorian house next to Hampden that seemed to fit the bill perfectly. It was a bit rough around the edges but seemed otherwise sound i.e. wind and watertight. We looked at it very carefully and could see no signs of damp. The paint work was reasonably fresh and clean in most of the house. There was some black marking on landing ceiling that the agent assured us was from an old problem that had been rectified but that scaffolding would have been needed to repaint it and this hadn't been done yet. There was an odd splash on the lower living room wall.. The agent told us when questioned that the last tenants had probably done this.
Our circumstances are difficult but we felt we were making a good move. We signed a 6 month Assured Shorthold Tenancy, a section 32 and paid Connect an extra £100 for a credit check. After a great deal of preparation and expense and .assuring of my autistic daughter, we moved in. Within a fortnight of the move the unseasonably dry weather that we'd had over April/May last year turned to heavy rains. Water started to pour in through the living room upper casement. Other (double glazed )windows leaked. Damp patches started to spread alarmingly in almost every room in the house including the children's bedroom.Slugs started to appear on the living room and kitchen floors and had to be cleared every morning. On closer inspection the splash on the living room wall at the skirting turned out to be varnish that the landlord has used on the wooden floors. Damp in this area of the wall was particularly bad rose to half way up the wall behind the settee. The kitchen became almost entirely damp and the floor tiling started to rise and a foul stench that changed in character started getting worse in there every day. If the kitchen door was not closed when we went out the stench permeated the whole house.
We went to Connect and complained bitterly - damp on this scale does not appear overnight and we knew we had been conned. They denied any knowledge of this property (although they had been advertising it for months - we stupidly thought it was hard to rent as next to Stadium). Instead of being apologetic, which people of any decency would be to people with children in our situation - Colin of Connect stated 'you looked at it for ages' - and his colleague George 'you didn't need to move into it'. This has been their attitude since then - we were the victims of a con and it was our own stupid fault. In a panic I rang Shelter for advice. Unfortunately, although they are usually good, the adviser on the day gave us wrong advice and we thought we had no option but to sit it out. Our complicated circumstances have also meant that having to sit it out for six months would entail at least a year.
Here we are a year later - we are looking for another property after having tried everything we know to appeal to the landlords/agents better side. We have written letters, carried out repairs ourselves, redecorated etc etc. The house almost self destructed from the moment we moved in and the amount of repairs of fitments, appliances etc is too numerous to mention. Most of them we didn't even bother the agent with. Of those we did bother them with only the most minor and inexpensive were dealt with and all of this was done in a grudging manner. Connects main modus operandi with this type of situation seems to be to be as rude and sarcastic as possible to deter you from bothering them. They have even resorted to outright lies and accused us of not answering our phone/door to repairs people! Every request no matter how minor now - we put to them in writing. Every repairs appointment (if we get any) has to be put in writing by them for us or we cannot trust them to be telling the truth. A year on - we have a kitchen so riddled with damp that the whole house falls below the tolerable standard because of it. The old clay waste pipe at the back is fractured and back up- from drains is probably seeping underneath the kitchen and that is what the various foul smells are.The roof has been leaking badly in heavy rains since January and they are lucky we are conscientious enough to have put the bucket in the actual loft to catch the water before it hits the landing ceiling. They don't seem to care either way. The windows despite shoddy patch repairs still let in water and the damp gets worse and worse.
Last week we received something through the post from them and thought it might finally be word of some of the major repairs that need done. Not a bit of it. We had advised them in January, in writing of course, that we would not be signing any new lease as understandably in the circumstances we did not want to commit to this and would be looking for another house. Enclosed was another lease with a covering letter telling us we had to sign this and return it as soon as possible with a £30.00 admin fee and in bold print ' Note it is illegal to occupy a property without a valid lease agreement'. Needless to say - we are now fairly conversant with the law and will not be returning it.
To sum up - we were conned by them - the property broke the terms of the agreement from the start. We have carried out tons of improvements at our own expense because we (and more importantly our children) have had to live here). We have never missed a rental payment or any other bills for that matter and have improved the garden. Connect have a nice office but do most of their advertising through saturating the south side with illegal fly posters. They are nothing better than a bunch of well dressed slum landlords. Do not touch this company with a barge pole no matter how charming they appear to be before you sign the agreement!
Our circumstances are difficult but we felt we were making a good move. We signed a 6 month Assured Shorthold Tenancy, a section 32 and paid Connect an extra £100 for a credit check. After a great deal of preparation and expense and .assuring of my autistic daughter, we moved in. Within a fortnight of the move the unseasonably dry weather that we'd had over April/May last year turned to heavy rains. Water started to pour in through the living room upper casement. Other (double glazed )windows leaked. Damp patches started to spread alarmingly in almost every room in the house including the children's bedroom.Slugs started to appear on the living room and kitchen floors and had to be cleared every morning. On closer inspection the splash on the living room wall at the skirting turned out to be varnish that the landlord has used on the wooden floors. Damp in this area of the wall was particularly bad rose to half way up the wall behind the settee. The kitchen became almost entirely damp and the floor tiling started to rise and a foul stench that changed in character started getting worse in there every day. If the kitchen door was not closed when we went out the stench permeated the whole house.
We went to Connect and complained bitterly - damp on this scale does not appear overnight and we knew we had been conned. They denied any knowledge of this property (although they had been advertising it for months - we stupidly thought it was hard to rent as next to Stadium). Instead of being apologetic, which people of any decency would be to people with children in our situation - Colin of Connect stated 'you looked at it for ages' - and his colleague George 'you didn't need to move into it'. This has been their attitude since then - we were the victims of a con and it was our own stupid fault. In a panic I rang Shelter for advice. Unfortunately, although they are usually good, the adviser on the day gave us wrong advice and we thought we had no option but to sit it out. Our complicated circumstances have also meant that having to sit it out for six months would entail at least a year.
Here we are a year later - we are looking for another property after having tried everything we know to appeal to the landlords/agents better side. We have written letters, carried out repairs ourselves, redecorated etc etc. The house almost self destructed from the moment we moved in and the amount of repairs of fitments, appliances etc is too numerous to mention. Most of them we didn't even bother the agent with. Of those we did bother them with only the most minor and inexpensive were dealt with and all of this was done in a grudging manner. Connects main modus operandi with this type of situation seems to be to be as rude and sarcastic as possible to deter you from bothering them. They have even resorted to outright lies and accused us of not answering our phone/door to repairs people! Every request no matter how minor now - we put to them in writing. Every repairs appointment (if we get any) has to be put in writing by them for us or we cannot trust them to be telling the truth. A year on - we have a kitchen so riddled with damp that the whole house falls below the tolerable standard because of it. The old clay waste pipe at the back is fractured and back up- from drains is probably seeping underneath the kitchen and that is what the various foul smells are.The roof has been leaking badly in heavy rains since January and they are lucky we are conscientious enough to have put the bucket in the actual loft to catch the water before it hits the landing ceiling. They don't seem to care either way. The windows despite shoddy patch repairs still let in water and the damp gets worse and worse.
Last week we received something through the post from them and thought it might finally be word of some of the major repairs that need done. Not a bit of it. We had advised them in January, in writing of course, that we would not be signing any new lease as understandably in the circumstances we did not want to commit to this and would be looking for another house. Enclosed was another lease with a covering letter telling us we had to sign this and return it as soon as possible with a £30.00 admin fee and in bold print ' Note it is illegal to occupy a property without a valid lease agreement'. Needless to say - we are now fairly conversant with the law and will not be returning it.
To sum up - we were conned by them - the property broke the terms of the agreement from the start. We have carried out tons of improvements at our own expense because we (and more importantly our children) have had to live here). We have never missed a rental payment or any other bills for that matter and have improved the garden. Connect have a nice office but do most of their advertising through saturating the south side with illegal fly posters. They are nothing better than a bunch of well dressed slum landlords. Do not touch this company with a barge pole no matter how charming they appear to be before you sign the agreement!
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Jun 20, 2013
Fiona, please forward your email address, I would appreciate any other information you may have.
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Latest Reviews
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reviewed by 'A'
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reviewed by 'Kms'
26th Aug 2015
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Opening Hours
Address
Connect Property Management
Granite House, 31-33 Stockwell St
Glasgow
City of Glasgow
G1 4RZ
0141 552 2041
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 60% | £0 | £0 |
| Lettings | 67% | 60% | £395 | £950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 1 | 5 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Jul 15,2017
Jul 15,2017
3
people found
this helpful
this helpful
Connect managed a flat we rented last year in Battlefield Gardens, Glasgow. After being in the property for 4 months a Sheriffs Officer appeared at the door with an eviction notice as the owner had not being paying the mortgage. Our baby was 2 weeks old at ...
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Comment on agent fees
Our rent was £950 a month, I am unsure their fees.
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Jul 04,2016
Jul 04,2016
0
people found
this helpful
this helpful
I have just spent the most productive time with Connect Property at their new offices in Glasgow City Centre. I had the tenants from hell - the only bad ones are the ones you choose yourself! The team have spent a great deal of time, ...
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Comment on agent fees
Great fees - hassle free and easy to work with
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May 09,2016
May 09,2016
0
people found
this helpful
this helpful
I currently rent a property through Connect and have just handed in my notice due to purchasing a house. I have a good experience with them and always find them helpful and willing to do extra. I would use the company again if I ever ...
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Feb 17,2016
Feb 17,2016
0
people found
this helpful
this helpful
I have never had any issues with connect, I have always had a propt reply with a new action plan of how to deal with amy property problems I have had! I am extremely confident in connect to care for my property now and in ...
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Comment on agent fees
Very reasonable for the level of service and commitment you recieve!
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Aug 26,2015
Aug 26,2015
6
people found
this helpful
this helpful
I moved into a smaller furnished property 2 years ago due to financial constraints. It turned out that the flat was crawling with bed bugs and carpet beetle larvae. I knew the place was dirty but not to that extent although Connect had insisted the flat ...
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Dec 15,2014
Dec 15,2014
4
people found
this helpful
this helpful
Provided a very weak service, never discourteous, just lazy, lack of flat inspection reports, lack of progress reports. The whole point of property management is defeated if it becomes just another thing to chase up.
Whilst watching an old episode of Seinfeld where the character "...
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Dec 18, 2015
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(1)
Hi Ryan, really really sorry to hear that. We have a new team here at Connect and we strive to deliver the very best service to landlords. Please call the office and speak with myself ( Steve Miller ) and we can try and iron out any problems from the past moving forward. Again please accept my full sincere apology if you feel that the service has not been 100% ...
Oct 11,2013
Oct 11,2013
12
people found
this helpful
this helpful
We should have never dealt with connect from the start after not appearing at a viewing and not answering their phones to apologise. After we were blamed for the mix up (customer service training needed here) we did eventually arrange a viewing. The application process ...
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What agent could do to change your mind?
Be professional, be honest, be efficient with correspondence and repairsAttached Filesnbsp;
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May 30,2013
May 30,2013
8
people found
this helpful
this helpful
I rented a property from Connect Property Management between November last year and May of this year.
Whilst living in the property, I had no cause for complaint mainly due to me dealing with the landlord for all repairs and maintenance. Due to unforseen family ...
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What agent could do to change your mind?
Return deposits within a reasonable time.Attached Filesnbsp;
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Yes
Apr 17,2013
Apr 17,2013
9
people found
this helpful
this helpful
We were looking for a larger property to rent in Glasgow south that would be suitable for our specific needs and where we could stay for 2 years until we relocated. Connect advertised this end of terrace Victorian house next to Hampden that seemed to fit ...
read full review
read full review
Was this helpful?
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Jun 20, 2013
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(1)
Fiona, please forward your email address, I would appreciate any other information you may have. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please contact the office on 0141 632 2250.
Last updated at 5:23 PM 20/01/2016 by Connect
