Initial contact was excellent and that part of the process fully explained. The house was accurately marketed and viewings agreed promptly, though reps seemed unhappy that one of us was home when viewers arrived. The house sold within a week. However, as we had not sold a house for almost 20 years, we were not entirely sure of the process once the offer had been made and the solicitors were involved. Nor did we really understand the role of the estate agents, though our buyers seemed to, having gone through this all fairly recently.The Estate Agents need to understand that not all sellers have previous experience of this and may need extra support and guidance!!
They did keep us informed of all that was happening and relayed messages from our buyers quickly.
My one final lirritation, which made this a good and not an excellent was that flowers arrived from the agency for the buyers three days before we moved out. Assume I paid for those in my fees?............