Apr 17,2013
By: 'Flossyflan'
Apr 17,2013
0 people found
this helpful
Initial contact was excellent and that part of the process fully explained. The house was accurately marketed and viewings agreed promptly, though reps seemed unhappy that one of us was home when viewers arrived. The house sold within a week. However, as we had not sold a house for almost 20 years, we were not entirely sure of the process once the offer had been made and the solicitors were involved. Nor did we really understand the role of the estate agents, though our buyers seemed to, having gone through this all fairly recently.The Estate Agents need to understand that not all sellers have previous experience of this and may need extra support and guidance!!
They did keep us informed of all that was happening and relayed messages from our buyers quickly.
My one final lirritation, which made this a good and not an excellent was that flowers arrived from the agency for the buyers three days before we moved out. Assume I paid for those in my fees?............
Was this helpful? Yes
By: Neal Mackenzie
Apr 17, 2013
Thank you for this feedback. In the last couple of weeks we have published a " guide to selling your home" which deals with the process in some detail and is sent out with our sales letters. We recognise that selling a house is not something you do every day so a few helpful hints will relieve some of the stress. As for the flowers. We have always felt that it is a nice way to welcome someone to their new home and helped improve our image in the eyes of the purchasing public and by extension improved our chances of being an Estate Agent that buyers and sellers will come to...... all of which helps sell your home so is , in our eyes , a good use of a small proportion of the fees we earned from the sale of your property . Thanks again.

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Michael Hardy

9 Broad Street Wokingham
RG40 1AU

01189 776776

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Branch - Wokingham, RG40