Apr 17,2013
Minithumbdown
By:
Apr 17,2013
7 people found
this helpful
We have received a consistently poor service from Ocean despite numerous complaints.
- The extortionate agency fee is a joke
- Their ability to draw up contracts correctly is highly questionable and slow
- Whenever I report a problem with the property they are slow to respond; have little to no enthusiasm or sympathy to get it fixed and on the last occasion I had to spell out what had to be done "try calling the landlord so you can get a faster response than email" - it\'s not rocket science!
- We had a change of tenancy which threw them completely - surely it isn\'t uncommon for one person to move out of a property and for another to stay whn it\'s a rental property?
- Correspondence is consistantly sent to the wrong address, wrong person or wrong email address.
- They don\'t keep us updated with any ongoing jobs so we\'re forever chasing information.

Whether you\'re a tenant or a landlord, if you have the choice of property management companies PLEASE do yourself a favour and use another agent. Ocean are TERRIBLE.
What agent could do to change your mind?
in accordance to the complaints below (as previously communicated to them) they could respond to them! They need to listen to customer feedback and act on it. I\'ve seen no improvement from them whatsoever and absolutely no care or concern about doing so. Their attitude is shocking and needs to change. We have received a consistently poor service from Ocean despite numerous complaints. - The extortionate agency fee is a joke - Their ability to draw up contracts correctly is highly questionable and slow - Whenever I report a problem with the property they are slow to respond; have little to no enthusiasm or sympathy to get it fixed and on the last occasion I had to spell out what had to be done \"try calling the landlord so you can get a faster response than email\" - it\'s not rocket science! - We had a change of tenancy which threw them completely - surely it isn\'t uncommon for one person to move out of a property and for another to stay whn it\'s a rental property? - Correspondence is consistantly sent to the wrong address, wrong person or wrong email address. - They don\'t keep us updated with any ongoing jobs so we\'re forever chasing information.
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Ocean Estate Agents

201 Gloucester Road Bristol
City of Bristol
BS7 8BG

0117 942 5855

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