My husband and I spent a lot of time browsing properties to rent and came across one from Castle Residential on the internet. After arranging a viewing via email, Lauren called me and a viewing was set up quickly. She was polite on the phone and in person, helpful in answering our questions and was patient while we gathered bits of paperwork - references and bank statements etc. She made the process seem quick and straightforward and her communication skills were fantastic. Would liaise with her again if we needed to and recommend her to friends, family and colleagues.