Avoid at all costs if you do not want non-paying, non-English speaking tenants as that\'s exactly what you will be lumbered with if you sign up with these. In our case they did not even know who was living in the property, the tenancy was given to a single woman, yet there were multiple occupants. I also found out for myself that they had vacated as the agent simply telephoned them and accepted there was no reply. We were constantly chasing answers to questions, and also payment, action was only taken upon chasing them. They also do not like you chasing them or expressing your annoyance at these lapses in performance. As landlords, we are perfectly within our rights to want to know who is living in our property, why we have not been paid, and what action has been taken to resolve these issues. They have since asked that we find another agent as they took exception to my voicing my annoyance and disgust, and had the audacity to \'advise\' that we manage it ourselves as no agent could possibly meet our expectations - we have a right to know that our property is in good hands, and a right to raise our points when we feel we are being let down. It is not unreasonable to have these expectations, afterall it is what we were paying for.
Always choose a reputable agent with a proven track record, being new to the letting minefield we went for cheap which is exactly what we got - you get what you pay for.
What agent could do to change your mind?
Simply doing what you are paid for & what is expected of an agent - manage, i.e know who lives in a property you have let
Find out why the tenant has not paid before the landlord finds out the hard way - through chasing
Don\'t wait for landlords to get demanding and abrupt before positive action is taken
Above all, tighten up on criteria to ensure the tenants are favourable to alleviate future upsets and stress all round