Black Bear Lettings
St Helens, W
1/5, 2 reviews
0% recommended
0% lettings valuation accuracy
0% lettings fee satisfaction



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2022 allAgents Estate & Letting Agents Awards


“Avoid at all costs if you do not want non-paying, ......”

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Apr 16,2013
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By: 'Carolyn'
Apr 16,2013
1 people found
this helpful
Avoid at all costs if you do not want non-paying, non-English speaking tenants as that's exactly what you will be lumbered with if you sign up with these. In our case they did not even know who was living in the property, the tenancy was given to a single woman, yet there were multiple occupants. I also found out for myself that they had vacated as the agent simply telephoned them and accepted there was no reply. We were constantly chasing answers to questions, and also payment, action was only taken upon chasing them. They also do not like you chasing them or expressing your annoyance at these lapses in performance. As landlords, we are perfectly within our rights to want to know who is living in our property, why we have not been paid, and what action has been taken to resolve these issues. They have since asked that we find another agent as they took exception to my voicing my annoyance and disgust, and had the audacity to 'advise' that we manage it ourselves as no agent could possibly meet our expectations - we have a right to know that our property is in good hands, and a right to raise our points when we feel we are being let down. It is not unreasonable to have these expectations, afterall it is what we were paying for.

Always choose a reputable agent with a proven track record, being new to the letting minefield we went for cheap which is exactly what we got - you get what you pay for.
What agent could do to change your mind?
Simply doing what you are paid for & what is expected of an agent - manage, i.e know who lives in a property you have let Find out why the tenant has not paid before the landlord finds out the hard way - through chasing Don't wait for landlords to get demanding and abrupt before positive action is taken Above all, tighten up on criteria to ensure the tenants are favourable to alleviate future upsets and stress all round
Attached Filesnbsp;
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Opening Hours
Address

Black Bear Lettings
19, Barrow Street
St Helens
Merseyside
WA10
0845 527 2292

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 2 0 0 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“First rental property, used Black Bear as they looked like ......”

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Aug 29,2013
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By: 'let'
Aug 29,2013
0 people found
this helpful
First rental property, used Black Bear as they looked like a reputable agent who actually cared. Had such a positive buzz from the agent who came to inspect the property at first, it seemed that my home would be in the safest possible hands. BB ...
read full review
What agent could do to change your mind?
BB need to bare their customers in mind, appoint a more friendly less aggressive manager
Attached Filesnbsp;
Was this helpful? Yes

“Avoid at all costs if you do not want non-paying, ......”

Share on :
Apr 16,2013
Minithumbdown
By: 'Carolyn'
Apr 16,2013
1 people found
this helpful
Avoid at all costs if you do not want non-paying, non-English speaking tenants as that's exactly what you will be lumbered with if you sign up with these. In our case they did not even know who was living in the property, the tenancy was ...
read full review
What agent could do to change your mind?
Simply doing what you are paid for & what is expected of an agent - manage, i.e know who lives in a property you have let Find out why the tenant has not paid before the landlord finds out the hard way - through chasing Don't wait for landlords to get demanding and abrupt before positive action is taken Above all, tighten up on criteria to ensure the tenants are favourable to alleviate future upsets and stress all round
Attached Filesnbsp;
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Black Bear Lettings, St Helens WA10


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